Service Desk Professional

7 days ago


Tanauan, Calabarzon, Philippines beBeeServiceDesk Full time $60,000 - $85,000

We are seeking an experienced Service Desk Analyst to provide exceptional customer service and technical support to clients. The ideal candidate will have a strong background in providing end-user service desk support via phone, email, and chat.

Key Responsibilities
  • Provide white-glove service desk support to clients
  • Manage incidents and requests within the ticketing system
  • Perform daily follow-ups with clients to ensure timely resolution of issues
  • Resolve username and password problems
  • Perform software and application support
  • Provide remote hardware support for various devices
Requirements
  • Reliable high-speed internet connection required
  • CompTIA A+ certification
  • Experience supporting Microsoft 365, Windows 10, and Active Directory
  • 1+ year Mac OS experience
  • Experience with the ServiceNow ticketing system
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Strong understanding of call center metrics and KPIs
  • College or technology school degree preferred
  • Ability to multitask and work in a fast-paced environment
Skills and Qualifications
  • Exceptional communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a team environment
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts

What We Offer

A competitive compensation package and opportunities for professional growth and development.



  • Tanauan, Calabarzon, Philippines beBeeTechnical Full time ₱150,000 - ₱300,000

    Job SummaryThe Service Desk Operator will provide technical support for leading commercial maritime shipping software.This role involves working independently and in collaboration to research and troubleshoot issues, implement appropriate solutions, and assist clients via phone or web sessions.Customer Support: Act as the first point of contact for users...


  • Tanauan, Calabarzon, Philippines beBeeCustomer Full time $35,000 - $45,000

    We are seeking a skilled professional to provide exceptional front desk support and be the first point of contact for our clients.Key ResponsibilitiesAnswer incoming phone calls promptly and professionally, identifying caller needs and routing them to the appropriate department or team member.Provide general information about our organization, services, or...


  • Tanauan, Calabarzon, Philippines beBeeCareer Full time ₱600,000 - ₱720,000

    At Emerson, we are looking for a skilled IT professional to join our team as an IT Support Specialist. The ideal candidate will have a strong drive for results and exhibit passion and enthusiasm to get things done.The successful candidate will be able to efficiently carry out tasks with excellent balance of customer service and technical skills. They will...


  • Tanauan, Calabarzon, Philippines beBeeTechnical Full time $80,000 - $100,000

    We are seeking an experienced Technical Support Specialist to provide exceptional support to our clients. As a key member of our team, you will play a critical role in assisting customers in effectively utilizing our software to meet their business objectives.Your primary responsibility will be to troubleshoot complex technical issues, provide timely status...


  • Tanauan, Calabarzon, Philippines beBeeCustomer Full time $30,000 - $50,000

    Customer Service ProfessionalWe are seeking highly organized and dedicated professionals to join our organization. These individuals will be responsible for servicing businesses worldwide by handling customer inquiries and concerns in a prompt and effective manner.Key Responsibilities:Handle both incoming and outgoing calls, addressing customer concerns with...


  • Tanauan, Calabarzon, Philippines beBeeCustomerService Full time $20,000 - $40,000

    Customer Service RepresentativeWe are seeking a professional and customer-focused individual to join our team as a Customer Service Representative.This role requires effective communication skills, both verbal and written, to provide exceptional customer service through in-bound calls.The ideal candidate will possess strong problem-solving skills, the...


  • Tanauan, Calabarzon, Philippines beBeeLoanProcessor Full time ₱4,800 - ₱6,300

    Job OpportunityAs a Financial Services Professional, you will handle end-to-end loan processing from application verification to ensuring compliance with regulatory standards. Your role involves close collaboration with CRM tools, coordination with internal teams, and providing timely updates to clients and stakeholders.Key Responsibilities:Verify loan...


  • Tanauan, Calabarzon, Philippines beBeeCustomer Full time ₱7,800 - ₱10,800

    Job OverviewWe are seeking a highly motivated and detail-oriented Customer Service Professional to support clients' customer service initiatives.This role offers the opportunity to contribute to impactful projects with world-class brands.Key Responsibilities:Providing exceptional customer service through various communication channels.Resolving customer...


  • Tanauan, Calabarzon, Philippines beBeeCustomerService Full time ₱1,800,000 - ₱3,000,000

    About the RoleWe are looking for a highly skilled customer service professional who is passionate about delivering exceptional service and making a meaningful impact with every interaction.Key ResponsibilitiesRespond to customer inquiries via various channels, including email, phone, live chat, and social media.Provide thoughtful, high-quality responses that...


  • Tanauan, Calabarzon, Philippines beBeeCustomerService Full time ₱360,000 - ₱480,000

    Job DescriptionThis role is designed to provide exceptional customer service and support Australian-based users via various communication channels.Provide timely and effective responses to customer inquiries.Resolves issues efficiently, addressing the root cause to provide a solution.Makes outbound calls when necessary to address customer concerns.Key...