Chiropractic Services Patient Liaison

1 day ago


General Santos, Soccsksargen, Philippines beBeeHealthcare Full time ₱3,000,000 - ₱4,500,000
Customer Service and Chiropractic Services Support Role

This is a key role that requires excellent communication skills, empathy, and a personable approach to deliver exceptional customer service and support chiropractic services.

Job Description:

  • Respond promptly and professionally to enquiries via various channels.
  • Provide clear and compassionate information about chiropractic services, addressing questions and concerns with understanding and care.
  • Manage incoming leads and conduct timely follow-ups to maximize engagement and conversion.
  • Reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication.
  • Accurately record and update all interactions in lead management and CRM systems.
  • Track, analyze, and report on lead conversion rates and relevant performance metrics.
  • Schedule initial consultations and follow-up appointments, ensuring coordination with clinic staff and chiropractors.
  • Handle payment transactions, provide transparent pricing information, and guide patients through payment options.
  • Follow established scripts, procedures, and internal systems with precision to ensure consistency and compliance.
  • Maintain a disciplined and efficient approach to daily tasks and workflows.
  • Deliver outstanding customer service and uphold a patient-first experience at every touchpoint.
  • Address complaints or issues with professionalism, escalating complex matters when required.
  • Perform additional clinic support and administrative tasks as needed.

Required Skills and Qualifications:

  • Bachelor's degree or Certificate IV in a relevant discipline preferred.
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment.
  • Strong background in the medical or allied health field is highly desirable.
  • Excellent verbal and written communication skills.
  • High level of discipline in following procedures, scripts, and workflow systems.
  • Ability to balance warm patient interactions with timely task completion.
  • Strong time management and multitasking abilities in a fast-paced setting.
  • Competency with CRM and lead management tools.
  • High standards of professionalism, confidentiality, and integrity.
  • Self-motivated and capable of working independently and collaboratively as part of a small team.
  • A genuine interest in helping people and supporting their health journey.

Benefits:

  • Work from home opportunity.
  • Monday to Friday 9:00 AM - 6:00 PM PHT schedule.
  • Opportunities to work with leading companies in Australia and beyond.
  • Comprehensive HMO and government-mandated benefits.
  • Training programs for career development.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture.
  • Dedicated managers focused on your growth and success.

Why Choose This Opportunity?

This is a unique chance to join a Managed Service Provider centered on people and their success. Our culture values employees and provides a supportive environment to grow and develop your career.



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