Debt Recovery Professional

2 weeks ago

Imus, Calabarzon, Philippines beBeeCollections Full time ₱4,000 - ₱6,000
Job Title

Contact Center Collections Representative

About the Job

We are seeking a results-driven professional to join our contact center team. The successful candidate will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering excellent service.

Key Responsibilities
  • Make outbound calls to customers regarding overdue payments.
  • Negotiate payment plans and settlements in accordance with company policies.
  • Update customer accounts and document all collection activities.
  • Follow up on broken promises and maintain consistent contact with debtors.
  • Adhere to compliance regulations and maintain confidentiality.
  • Meet daily and monthly collection targets and call quality standards.
  • Handle disputes and escalate complex cases to the appropriate department.
Requirements
  • High school diploma or equivalent; further education is an advantage.
  • 1–2 years of experience in collections or a similar contact center role.
  • Strong negotiation and conflict resolution skills.
  • Ability to remain professional and calm under pressure.
  • Familiarity with debt collection laws and practices.
  • Fluent in English and Spanish would be a plus.
Working Conditions

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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