Debt Recovery Specialist

2 weeks ago


Imus, Calabarzon, Philippines beBeeCollector Full time ₱372,000 - ₱432,000
Lead Collector

We are looking for a highly skilled Lead Collector to join our team. As a key member of our customer service department, you will be responsible for handling inbound and outbound communication with customers to collect outstanding accounts in a professional and empathetic manner.

This is a challenging yet rewarding role that requires strong negotiation and problem-solving skills, as well as excellent customer service and communication abilities.

The ideal candidate will have 3-5+ years of experience in collections, preferably in a contact center (BPO) environment, and a background in sales. They will also be comfortable using multiple applications and monitors simultaneously to manage account workflows efficiently.

We offer a competitive compensation package, including monthly performance bonuses and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Handle inbound and outbound calls, live chats, emails, and text messages from current borrowers to collect outstanding accounts.
  • Negotiate with customers to find mutually beneficial solutions to their financial situations.
  • Work collaboratively with the client care team to resolve complex cases and provide excellent customer service.
  • Conduct thorough assessments of customer financial situations to identify areas for improvement and develop customized plans to meet their needs.
  • Maintain accurate records and reports of all interactions and resolutions.
Requirements
  • 3-5+ years of experience in collections, preferably in a contact center (BPO) environment.
  • Background in sales.
  • Cross-functional skills, including ability to use multiple applications and monitors simultaneously.
  • Strong negotiation and problem-solving skills.
  • Excellent customer service and communication abilities.
What We Offer
  • Competitive compensation package.


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