Client Engagement Specialist

1 day ago

Makati City, National Capital Region, Philippines beBeeAccountability Full time ₱800,000 - ₱1,200,000
Customer Success Leadership Role

The Customer Success Manager plays a pivotal role in forging and maintaining robust relationships with clients, ensuring elevated levels of engagement, satisfaction, and retention. This position involves strategic planning, monitoring key success metrics, and acting as an advocate for the client within the organization.

Key Responsibilities:
  • Foster trusted relationships at all tiers of the client organization, including C-level executives.
  • Conduct regular business reviews to assess client progress and devise plans for improvement.
  • Promote ongoing product engagement through targeted communication programs, strategy sessions, and solution optimization.
  • Monitor performance targets, present product updates, and share best practices.
  • Collect and synthesize client feedback to enhance the customer experience.
  • Manage client renewals and coordinate delivery of additional services.
  • Promote client participation in community events and opportunities to share success stories.
Requirements:
  • Minimum 3 years' experience in account management, customer success, or other client-facing roles.
  • Exceptional communication skills, with the ability to lead meetings and webinars.
  • Proven ability to manage executive relationships and resolve conflicts effectively.
  • Highly organized, self-motivated, and team-oriented individual.
  • Proficiency with CRM tools, Microsoft Office, and virtual collaboration tools.
  • Ability to manage multiple client accounts, prioritize tasks, and travel as needed.
  • Business degree preferred.
Seniority Level:
  • Mid-Senior level
Employment Type:
  • Full-time
Job Function:
  • Business Development
Industries:
  • Outsourcing and Offshoring Consulting

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