Senior Customer Engagement Strategist

4 days ago

Makati City, National Capital Region, Philippines beBeeCustomerEngagement Full time
Job Description:

We are seeking a highly skilled and results-driven Customer Engagement Specialist to join our Growth Marketing team. This role will support the design and execution of customer engagement strategies that drive growth, improve loyalty, and increase the lifetime value of customer relationships.

This position is responsible for developing and executing strategies that drive customer growth and maximize lifetime value, with a focus on upsell and cross-sell opportunities. The ideal candidate will have experience in managing resell initiatives, including onboarding, training support, incentive campaigns, performance tracking, and sales enablement.

The successful candidate will also work closely with teams across distribution, IT, and marketing to design and implement customer journeys and engagement initiatives that support business growth. Additionally, they will utilize marketing technology tools and automation platforms to help design and execute customer engagement strategies, communications, and campaigns.

Assisting in the development and rollout of customer promos and incentive programs aimed at improving loyalty, persistency, and retention will also be a key responsibility. Overseeing the creation and delivery of customer-centric content and marketing campaigns tailored to customer needs and behaviors is another crucial aspect of this role.

The successful candidate will be responsible for monitoring key performance indicators to evaluate the effectiveness of engagement strategies and provide insights for continuous improvement. Staying updated on customer engagement trends, tools, and best practices will also be essential for this position.

Required Skills and Qualifications:
  • Bachelor's degree in Marketing, Business, Management, or a related field
  • 5–7 years of experience in customer engagement, marketing, or related roles
  • Strong communication and collaboration skills
  • Experience managing projects and working with cross-functional teams
  • Ability to work collaboratively and manage multiple projects simultaneously
  • Proficiency in MS Office (Word, Excel, PowerPoint)
Benefits:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a diverse and talented team
About Us:

We are a leading international financial services provider helping people make their decisions easier and lives better.

We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

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