Canada Service Strategy Digital Engagement Specialist

2 weeks ago

Makati City, National Capital Region, Philippines ADP Full time

Description

Reporting to the Sr. Program Manager, Digital Client Engagement, the Digital Engagement Specialist plays a vital role in fostering a vibrant, engaged, and supportive online client community. This role focuses on client success through moderation, knowledge management, feedback analysis, and driving ideation initiatives. The specialist will ensure digital assets align with brand standards, provide responsive support, and deliver data-driven insights to optimize community performance. The position requires a blend of client engagement, content management, analytical, and administrative skills to support a growing community platform.

Client Experience and Knowledge Management

  • Conduct quality assurance monitoring of community interactions to ensure adherence to guidelines. Provide constructive feedback to moderators to maintain a positive, inclusive environment.
  • Maintain and update knowledge management systems (e.g., FAQs, wikis), ensuring content is accurate, accessible, and user-friendly. Collaborate with cross-functional teams to integrate new resources.
  • Support the development and execution of Google review strategies. Monitor review trends and recommend proactive responses.

Client Ideation & Feedback

  • Launch and promote client ideation programs (e.g., suggestion campaigns, innovation challenges) to encourage active participation. Develop workflows to streamline contributions.
  • Collect, analyze, and synthesize client feedback. Deliver actionable insights to Marketing, Product, and Development teams to drive platform enhancements.
  • Implement processes to acknowledge and follow up on client suggestions, fostering trust and collaboration. Track ideation outcomes to demonstrate impact on community offerings.

Communication & Digital Asset Management

  • Partner with the communications team to distribute timely updates, including product outages, updates, alerts, and community news, ensuring clarity and alignment with brand voice.
  • Update and maintain digital assets (e.g., mosaic tiles, widgets, wikis), ensuring functionality. Conduct regular audits to identify and resolve outdated or broken content.
  • Provide responsive troubleshooting for clients and associates, escalating complex issues to the Sr. Manager.
  • Assist in developing onboarding materials and initiatives to welcome new community members.

Analytics and Administrative Support

  • Monitor and analyze community metrics (e.g., engagement rates, feedback volume, resolution times) using native reporting tools and Tableau. Generate reports to share insights with stakeholders.
  • Identify trends and opportunities to enhance platform performance and client satisfaction. Present data-driven recommendations to the Senior Manager and cross-functional teams.
#J-18808-Ljbffr

  • Driving Customer Engagement through Innovative Marketing Strategies

    2 days ago

    Makati City, National Capital Region, Philippines beBeeInnovation Full time ₱2,000,000 - ₱3,500,000

    Drive InnovationWe're seeking a seasoned marketing professional to lead our digital sales and retail segment communications efforts. As Head, Digital Sales and Retail Segment Communications, you'll be responsible for developing and executing integrated marketing strategies that drive brand positioning and customer engagement across traditional and digital...

  • Digital Services Specialist

    1 day ago

    Makati City, National Capital Region, Philippines beBeeUX Full time $90,000 - $120,000

    Job OverviewWe are seeking a skilled UX/UI Designer to join our team, where you will have the opportunity to create world-class digital services across multiple platforms. Your primary responsibility will be to apply conceptual thinking to align user needs with business goals and technical realities.The ideal candidate will have at least 5 years of...

  • Account Manager

    2 days ago

    Makati City, National Capital Region, Philippines Truelogic - Digital. Strategy. Results. Full time

    Senior Recruitment Specialist @ Axadra Ventures | Enhancing Recruitment ProcessesAbout the jobJob Title: Account Manager (AM)Work Setup: Hybrid - 2 days onsite / 3 days WFHShift Schedule: 9:00 AM – 6:00 PM, Monday to FridayExperience Level: Mid-Level (3-5 years preferred)About the roleWe're looking for an Account Manager (AM) who thrives in a fast-paced,...

  • Digital Content Creator

    1 day ago

    Makati City, National Capital Region, Philippines beBeeContent Full time ₱800,000 - ₱1,200,000

    Job OverviewWe are seeking a highly skilled Digital Content Specialist to join our team. As a Jr Digital Content Specialist, you will be responsible for creating and curating engaging digital learning content.Key ResponsibilitiesCreate and develop high-quality digital learning content, including videos, e-learning modules, infographics, podcasts,...

  • Digital Transformation Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines beBeeTransformation Full time $40,000 - $60,000

    Job Summary:The Digital Transformation Specialist is responsible for leading the implementation of digital solutions to enhance operational efficiency, policy research, and stakeholder engagement.This position ensures seamless integration of technology solutions to drive business outcomes within a fast-paced environment.Duties and Responsibilities:IT Systems...

  • Digital Brand Ambassador

    1 day ago

    Makati City, National Capital Region, Philippines beBeeBrandVoice Full time ₱900,000 - ₱1,200,000

    Job OverviewThe Hershey Company is seeking a Consumer Engagement Specialist to be the voice of consumers across digital formats. The role will execute the day-to-day

  • Digital Analytics Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Nestlé SA Full time

    Full-TimeThe Digital Analytics Specialist will play a crucial role in enhancing user experience and optimizing content across Nestlé's digital platforms, including websites and mobile applications. This position focuses on integrating advanced analytics tools to monitor visitor behavior, track customer activities, and report performance across various...

  • Digital Content Strategist

    16 hours ago

    Quezon City, National Capital Region, Philippines beBeeMarketing Full time ₱450,000 - ₱900,000

    Senior Marketing SpecialistWe are seeking a highly skilled and experienced Senior Marketing Specialist to join our team. As a key member of our marketing department, you will be responsible for developing and executing strategic marketing campaigns that drive engagement and conversions.Develop and manage paid digital advertising campaigns across multiple...

  • Digital Marketing Lead

    4 weeks ago

    Makati City, National Capital Region, Philippines Sovrun Full time

    Sovrun is looking for a creative, driven, and experienced Digital Marketing Lead to take ownership of potential digital presence and content marketing synergies and strategies. This role requires someone who deeply understands social media ecosystems, knows how to grow and engage audiences, and can lead the development of high-quality, on-brand content...

  • Incident Response and Digital Forensics Specialist

    5 days ago

    Makati City, National Capital Region, Philippines beBeeCybersecurity Full time

    Incident Response and Digital Forensics SpecialistThis role is ideal for a professional with experience in incident response and digital forensics. The successful candidate will have a strong background in security policies, procedures, and technologies.We are looking for someone who can manage all aspects of a security engagement from inception to...