Client Director

Client Manager– Global Broking Centre – Surety

We're Hiring

Aon's Global Broking Centre are currently recruiting a Client Manager to join our Surety team based in London.

You will be responsible for the day to day running of the account (client service) in collaboration with other team colleagues, and will include client retention objectives, new business development and co-ordinating and contributing to the marketing and negotiation of business within the Surety Market.

This is a hybrid role with the flexibility to work both virtually and from our London office

Global Broking Centre - London

The Global Broking Centre in London is an integral part of Aon's global broking strategy. The GBC provides colleagues from across the Aon network with access to specialist brokers and client managers, dedicated client solutions and thought leadership, and significant global insurance capacity.

The GBC works with network colleagues to deliver market-leading solutions to Aon clients, creating a competitive advantage in our placement strategies worldwide.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Some of your key responsibilities will include:

• Client management and broking, serving a diversified portfolio of clients produced on a wholesale and retail basis, including both renewals and new business.
• Understanding the Client's business and surety requirements and providing technical advice to Clients/Networks.
• Provide account and brokerage services to new and existing Aon surety accounts. Proactively advise the client of opportunities to improve on existing surety program through re-marketing of bonds as needed. Ensure client retention and year over year book growth through penetration opportunities or new business growth is the key business result in which performance is measured.
• Ensure compliance with Aon standards and Business Practice Guidelines.
• Regularly meet with markets, understand how they price their products, the capacity they have available for each bond type and understand the nuances of surety market indemnity agreement. Ideally this candidate will have brokerage experience and risk expertise gained through prior transactions. Wide exposure to the EMEA Surety team and with Aon's network to align strategies.
• From a sales perspective, the broker serves as point of contact for other Aon colleagues to assist in advising their clients regarding surety matters, placing new bonds, or routing to other practice groups as needed. The ability to be excellent teammate, who seeks opportunities for innovation, engagement through a high Aon IQ and ability network across the Aon platform are key performance measurements.
• Working closely with Surety clients to ensure our global best practice is achieved.

General:

• The use of AonBonLink (ABL)/ Aon proprietary systems
• File maintenance and management including marketing sheets
• KPI management
• Providing checklists/instructions/calculations to Client Service Delivery and Processing Teams.
• Overnight travel may be required and the ability to attend occasional meetings and social or industry events.

Comply with regulatory and other standards as directed by line management, and responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

The Team

The UK Surety team comprises of 9 colleagues with various levels of experience and expertise. The team serves a wide portfolio of clients emanating from across the UK, EMEA and North America, in collaboration with our Retail networks in key Global hubs. This is an exciting opportunity to join an enthusiastic team, in growth mode, within a Surety market that continues to diversify and grow.

Skills and experience that will lead to success

• Excellent level of technical knowledge in Surety
• Experience gained working as a client manager ideally in the Surety space
• Exceptional negotiation skills and experience in layering complex programmes
• Organised, with the ability to prioritise work, delivering accurately and on time
• Excellent Client Service skills
• Ability to interpret and use data effectively
• Excellent relationships and knowledge of the UK Surety market with the ability to build and maintain good business relaitonships;
• Good analytical and problem-solving skill's;
• Effective communication and presentation skills;
• Ability to work well as part of a team and with network offices;
• Demonstrates integrity and professionalism.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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