Client Management Officer

2 weeks ago

Makati City, National Capital Region, Philippines AIA Hong Kong Full time

MediCard Phils., Inc. is one of the country's leading HMOs and the only HMO founded and run by doctors. Since its inception, the concept of service-oriented total health care has been MediCard's guiding ideal. Despite stiff competition and tempting benefits from competitors, MediCard leads in providing innovative and cost-effective health maintenance without compromising quality.

MediCard now boasts over half a million members and more than 54,000 accredited doctors across 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that offer hospital-level services without confinement.

MediCard is currently looking for assertive, dynamic, and energetic individuals to fill the following vacancy:

Client Engagement

DUTIES & RESPONSIBILITIES

  1. Develop and implement client engagement strategies aligned with the company's goals for client retention and satisfaction.
  2. Analyze client data (demographics, health status, utilization patterns) to identify segments and tailor engagement initiatives.
  3. Proactively monitor client satisfaction and identify opportunities to improve service delivery. Oversee actions to address potential issues.
  4. Conduct regular client meetings to review account performance, discuss renewals, and identify opportunities for upselling or cross-selling services.
  5. Educate clients on the full range of HMO benefits, programs, and resources available to their employees.
  6. Design and execute client communication campaigns and events across various channels (email, SMS, app notifications, print materials) to promote health awareness and preventive care.
  7. Gather and analyze client feedback to identify areas for improvement in service delivery and communication.
  8. Prepare reports on activity management, renewal status, and progress.
  9. Initiate, negotiate, and close account renewals, ensuring profitability.
  10. Oversee client collection and payment processes for renewals.
  11. Manage accurate client records, including contact information, membership data, and service utilization reports.
  12. Collaborate with internal departments to ensure a positive and consistent client experience across all touchpoints.

At MediCard, we value diversity and inclusion as essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices aim to attract, hire, and retain the best talent from all backgrounds. We promote a culture of respect, fairness, and transparency, continually working to eliminate biases and barriers. We are dedicated to providing our employees with the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join MediCard Now

You must provide all requested information, including Personal Data, to be considered for this opportunity. Failure to do so may affect the processing and outcome of your application. Ensure that your information is accurate and up-to-date.

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