Customer Service Liaison

2 days ago

Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱5,500,000 - ₱8,000,000

Customer Support Specialist

We are seeking a highly skilled and motivated Customer Support Specialist to join our team. In this role, you will be the primary point of contact for customers, providing exceptional service and support via live chat, email, text, and phone.

  • Key Responsibilities:
  • Respond promptly and empathetically to customer inquiries, feedback, and technical questions.
  • Troubleshoot and resolve service or product issues by identifying root causes and providing effective, timely solutions.
  • Collaborate with cross-functional teams to escalate and resolve complex cases.
  • Proactively engage new and prospective customers to drive activation and utilization across multiple communication channels.
  • Triage inbound inquiries from the concierge line and coordinate expectations for session requests with both customers and internal stakeholders.
  • Collect and report customer insights to help shape product and experience enhancements.
  • Ensure consistent follow-up and communication with customers to verify issue resolution and satisfaction.

Requirements:

  • 1–2+ years of experience in customer success, client services, or another learner-facing support role.
  • Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.
  • Exceptional organizational skills and attention to detail—able to manage multiple conversations and priorities with care.
  • Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
  • Proficiency with CRM tools (HubSpot preferred), chat systems, and Microsoft Office (especially Excel).
  • Tech-savvy and adaptable—comfortable navigating new platforms in a fast-moving, startup environment.
  • Brings initiative and a learner-centered mindset, with a focus on continually improving the experience for customers and internal stakeholders alike.
  • Experience working remotely is a plus.
  • Associate degree or higher is a plus.
  • Must have reliable internet access and a personal laptop with functioning camera and audio capabilities for live communication.

Why Join Us?

  • Be part of a purpose-driven organization focused on skill-building and equity in the workplace.
  • Thrive in a culture that values creativity, authenticity, and collaboration.
  • Work with a high-energy team committed to making a real difference.
  • Enjoy flexible remote work and a team that celebrates wins together.

What We Offer:

  • A competitive compensation package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible remote work arrangements.

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