Online Community Liaison

2 days ago


Las Piñas, National Capital Region, Philippines beBeeCommunity Full time ₱3,000 - ₱5,000

We are seeking a skilled Online Community Liaison to engage with audiences on behalf of high-profile content creators.

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The ideal candidate is experienced in customer support, sales, or chat moderation, preferably within the BPO sector.

Key Responsibilities:

  • Engage with fans and followers on online chat platforms, ensuring a positive, personalized experience.
  • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.

Ideal Candidate Profile:

  • Proven experience in customer-facing roles, preferably with a track record of meeting or exceeding sales targets.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • Familiarity with CRM tools and online chat software.

Benefits:

  • A competitive fixed rate plus commission on upsells and conversions.
  • Opportunities for advancement and performance-based bonuses.

We offer a dynamic, supportive work environment that values innovation and results. As a remote worker, you will have flexible scheduling options and access to ongoing training and professional development. If you are a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.



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