Remote Tech Support Specialist

21 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeSpecialist Full time $40,000 - $55,000

About us

We are a dynamic and fast-growing company that provides talented individuals with global opportunities in high-growth startups.

Our team is expanding, and we seek skilled IT Operations Managers to maintain our high standards of service delivery and support.

The role involves providing round the clock coverage for provisioning and deprovisioning of employee user accounts in SaaS environments.

You will monitor our ticketing system during assigned shifts, follow clear runbooks, and record complete evidence for every action. Work involves sensitive data, so zero errors and meticulous execution are required.

This is a shift based role in a remote setup for a global tech startup.

Key Responsibilities:

  • Monitor our ticketing system, acknowledge requests within the defined first response target
  • Access SaaS environments to perform user access provisioning, deprovisioning and changes as well as simple SaaS setup workflows
  • Execute only the defined steps in the runbook, pause and escalate if anything is unclear or out of scope
  • Log every action with notes, request links, and screenshots or other evidence in the system of record
  • Meet service levels for first response and resolution by request type
  • Maintain reliable shift coverage, complete clean handoffs with pending items and owners

Requirements:

  • 1+ years of experience in SaaS technical support, IT helpdesk, or customer service (ideally supporting U.S./EU clients)
  • Strong English communication skills – both written and verbal
  • Familiar with modern SaaS tools (e.g., G Suite, Slack, CRMs, Jira, etc.)
  • Comfortable managing user access for SaaS applications (i.e. Figma, Miro, Salesforce, Slack and so on)
  • Strong attention to detail and consistent process discipline
  • Reliable and steady during low activity periods with strong time management
  • Tech-curious and proactive in learning new tools, updates, and processes

Preferred Qualifications:

  • Experience working for a U.S. SaaS company
  • Hands on experience with access management workflows
  • Familiarity with Okta, Google Workspace or Entra ID
  • Basic understanding of security and compliance practices
  • Ability to spot patterns and suggest small process improvements over time
  • Prior work in a 24/7 support or rotating shift environment

Why Choose Us:

  • We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates
  • We take every opportunity to stretch ourselves and deliver an excellent client experience
  • Employee growth and development are our top priority
  • We offer a unique opportunity to work with high-growth startups and dynamic companies from the comfort of your own home

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