Remote Support Expert

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱35,000 - ₱50,000

Customer Support Specialist Opportunity

Job Description:

At our company, we believe customer support is more than just answering questions — it's about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.

We are seeking a Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via chat, email, or phone.

Responsibilities:
  • Respond to customers in a professional and friendly manner
  • Handle inquiries related to product information, order tracking, returns, and account concerns
  • Use Gorgias and Shopify to manage tickets and provide fast, accurate support
  • Stay informed on product updates and support practices to ensure a consistent customer experience
Requirements:
  • Excellent written and spoken English communication skills
  • At least 1 year of hands-on experience with both Shopify and Gorgias
  • Comfortable working independently and handling multiple conversations at once
  • Empathetic, patient, and reliable when addressing customer concerns
  • Team-oriented with a strong work ethic and attention to detail
What We Offer:
  • Competitive pay with annual performance-based increases
  • Paid time off so you can rest and recharge
  • Health and dental insurance or a health stipend to make you feel your best
  • Holiday bonuses in appreciation of your hard work
  • Fully remote setup — work from anywhere you're comfortable

When applying, use the code CS.

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