Customer Service Improvement Specialist

22 hours ago

Davao City, Davao, Philippines beBeeQuality Full time ₱550,000 - ₱650,000
Job Overview

This role is critical to our mission of empowering customers and their communities to achieve long-term economic growth.

Responsibilities
  • Evaluate customer interactions across multiple channels to ensure exceptional service standards and alignment with business policies and procedures.
  • Analyze agent performance to identify trends, patterns, and areas for improvement in support services.
  • Develop quality benchmarks and guidelines for customer-facing processes.
  • Provide actionable feedback and coaching to agents based on evaluation results.
  • Collaborate with cross-functional teams to implement initiatives that enhance the overall customer experience.
Requirements
  • A minimum of 2-3 years of experience in a customer-facing role with at least 1 year in quality assurance or evaluation capacity.
  • Strong analytical skills to review and analyze customer interactions and audit histories.
  • Detailed attention to identify potential service gaps and opportunities for improvement.
  • Familiarity with QA and CRM tools such as Playvox, Zendesk, Freshdesk, Salesforce, Klaus, CXone Mpower QM.
What We Offer

A dynamic work environment with opportunities for professional growth and development.

A competitive compensation package with benefits tailored to support your well-being.

About This Role

This position requires a customer-centric individual with strong analytical skills and attention to detail.

The successful candidate will have experience in quality assurance and a passion for delivering exceptional customer experiences.

  • Analytical Customer Service Specialist

    1 day ago

    Davao City, Davao, Philippines beBeeCustomer Full time ₱140,400 - ₱204,000

    Job DescriptionThe primary role of the Customer Experience Specialist is to assess and improve customer interactions across various touchpoints. This involves analyzing performance data, identifying areas for enhancement, and implementing actionable solutions to elevate the overall customer experience.Key responsibilities include:Monitoring and evaluating...

  • Business Process Improvement Specialist

    2 weeks ago

    Davao City, Davao, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

    Job TitleWe're seeking a detail-oriented and experienced professional to join our team as a Customer Operations Specialist. This individual will play a key role in processing payments and ensuring the accuracy and efficiency of our invoicing processes for business clients.This position requires experience with payroll platforms, data entry, and a keen eye...

  • Customer Service and Operations Specialist

    1 day ago

    Davao City, Davao, Philippines beBeeOperations Full time ₱500,000 - ₱800,000

    Job DescriptionThe Customer Service and Operations Specialist is responsible for building strong relationships with key store personnel, evaluating training programs, and promoting sales.Key ResponsibilitiesCoach and mentor agency supervisors and coordinators to develop strong relationships with store personnel.Evaluate training programs and determine the...

  • Customer Service Specialist

    6 days ago

    Davao City, Davao, Philippines beBeeCustomerService Full time ₱120,000 - ₱204,000

    Job OverviewCall Center RepresentativeAs a customer-facing professional, you will engage with clients via phone and email to address their inquiries and concerns.Key Responsibilities:Foster in-depth knowledge of client products and services to deliver exceptional support.Efficiently resolve customer issues through effective communication and collaboration...

  • Customer Service Team Lead

    22 hours ago

    Davao City, Davao, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

    Job OverviewWe are seeking a seasoned leader to helm a dynamic customer service team. As a Team Leader, you will play a pivotal role in overseeing and supporting a team of professionals.Key Responsibilities:Provide day-to-day guidance and leadership to a team of customer service specialists.Monitor team performance and implement strategies to enhance...

  • Customer Experience Improvement Specialist

    5 hours ago

    Davao City, Davao, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

    Job Title: Quality Assurance Analyst - Monitor and Enhance Customer ExperienceResponsibilities:Assess customer experience and associate performance by evaluating data from various KPIs, including communication, approach, resolution, and improvement opportunities.Provide actionable feedback in real-time to clients through written reports.Manage a QA scorecard...

  • Remote Customer Service Specialist

    22 hours ago

    Davao City, Davao, Philippines beBeeCustomer Full time $40,000 - $60,000

    Job OverviewWe are seeking a skilled professional to fill the role of Remote Customer Service Specialist. As a key member of our customer support team, you will be responsible for handling inbound and outbound calls, resolving customer issues, and providing exceptional service.Key Responsibilities:Manage customer interactions with professionalism and...

  • Customer Service Specialist

    1 day ago

    Davao City, Davao, Philippines Avensys Consulting Full time

    About the roleWe are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role ONSITE is based in either ABREEZA CORP CENTER or DAMOSA IT PARK and will involve providing exceptional customer service to our valued clients.The Customer Support Associate I position interfaces with customers...

  • Healthcare Customer Service Representative

    4 days ago

    Davao City, Davao, Philippines beBeeCustomerService Full time ₱207,500 - ₱215,000

    Customer Service Role for Healthcare OrganizationThis position involves interacting with customers to resolve inquiries and challenges.RequirementsA minimum of 1 year of customer service experienceStrong written and verbal communication skills in EnglishAbility to multitask and work efficiently in a fast-paced environmentBenefitsEarn up to PHP...

  • Customer Service

    6 days ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱104,000 - ₱130,878 per year

    About the role We are seeking a motivated and service-oriented Customer Service representative. In this full-time role, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry. Based in Davao City, Davao del Sur, this is an excellent opportunity to develop your skills in a dynamic and fast-paced...