Customer Service Team Lead
23 hours ago
We are seeking a seasoned leader to helm a dynamic customer service team. As a Team Leader, you will play a pivotal role in overseeing and supporting a team of professionals.
Key Responsibilities:- Provide day-to-day guidance and leadership to a team of customer service specialists.
- Monitor team performance and implement strategies to enhance efficiency and customer satisfaction.
- Conduct regular coaching and feedback sessions to help team members refine their skills.
- Identify training needs and collaborate with the training team to design and deliver customized programs.
- Manage team schedules and adherence to operational protocols.
- Collaborate with other departments to ensure seamless customer experience.
- Contribute to the development and implementation of process improvements and new initiatives.
- Minimum 1 year of experience in a supervisory or team leader role in a call centre or customer service environment.
- Strong interpersonal and communication skills with the ability to effectively motivate and lead a team.
- Excellent problem-solving and decision-making abilities with a focus on delivering high-quality customer service.
- A supportive and collaborative work environment that values teamwork and innovation.
- Opportunities for career growth and advancement.
- Competitive salary and performance-based incentives.
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Customer Service Team Lead
1 day ago
Davao City, Davao, Philippines beBeeCareer Full time $60,000 - $85,000Job OverviewLead a customer service team to deliver exceptional support experiences for clients and partners. Develop policies, procedures, and standards that align with business objectives and customer expectations.Key ResponsibilitiesManage the customer service function to meet quality standards.Design and implement customer service strategies to drive...
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Customer Service Team Lead Opportunity
4 days ago
Davao City, Davao, Philippines beBeeCustomerSupport Full time $40,000 - $64,000Customer Service Team Lead Job DescriptionAt our organization, we're looking for a Customer Service Team Lead who can motivate and mentor our customer support teams to deliver exceptional service.We're seeking an experienced leader with at least 3 years of leadership experience in a customer service environment.A strong command of English is required, both...
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Customer Service Team Lead
1 day ago
Davao City, Davao, Philippines beBeeLeader Full time ₱33,500 - ₱38,500About This PositionOur company is seeking a highly skilled and experienced leader to manage our customer service team. The ideal candidate will have a proven track record of successfully handling customer escalations and concerns effectively via various communication channels.Key Responsibilities:Develop and implement effective strategies to resolve customer...
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Davao City, Davao, Philippines beBeeLeadership Full time $55,000 - $85,000Job OpportunityElevate Your Leadership as a Customer Service Team LeadWe are seeking a results-driven leader who can motivate and mentor our customer support teams to deliver exceptional service for e-commerce brands.If you have a proven background in leading teams towards success, this role is for you.About the RoleLead and monitor the performance of your...
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Urgent: IT Service Desk Team Lead
1 week ago
Davao City, Davao, Philippines Teleperformance Full time ₱600,000 - ₱1,200,000 per yearAbout the role This is an exciting opportunity to join Teleperformance as an IT Service Desk Team Lead based in Davao. As the IT Service Desk Team Lead, you will be responsible for leading a team of IT support specialists to deliver high-quality IT services and support to our clients. This is a full-time role.What you'll be doingManage and lead a team of IT...
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Customer Service Team Lead
1 day ago
Davao City, Davao, Philippines beBeeLeader Full time ₱2,250,000 - ₱3,450,000As a seasoned leader, you have the opportunity to drive results and motivate your team towards success in this key role.Key Responsibilities:Minimum 3 years of leadership experience in customer service is essential for success in this position.Proven background in e-commerce customer service, with expertise in tools such as Shopify, BigCommerce, or Amazon,...
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Team Lead
1 week ago
Davao City, Davao, Philippines OP360 (OfficePartners360) Full time ₱900,000 - ₱1,200,000 per yearTeam LeadHighly motivated and results-oriented Customer Service Supervisor with a strong emphasis on data-driven decision-making and exceptional communication skills. Demonstrates a proven track record of enhancing customer satisfaction, optimizing team performance, and leveraging data analytics to drive continuous improvement.1-2 years of Supervisory...
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Team Lead
1 week ago
Davao City, Davao, Philippines OfficePartners360 Full time ₱360,000 - ₱420,000 per yearTeam LeadHighly motivated and results-oriented Customer Service Supervisor with a strong emphasis on data-driven decision-making and exceptional communication skills. Demonstrates a proven track record of enhancing customer satisfaction, optimizing team performance, and leveraging data analytics to drive continuous improvement.1-2 years of Supervisory...
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Team Lead
2 weeks ago
Davao City, Davao, Philippines beBeeManagement Full time ₱800,000 - ₱1,200,000Job Title: Team LeadJob Summary:The Team Lead is responsible for overseeing the activities of a team, ensuring they meet their objectives and service levels.This role requires strong leadership skills, with the ability to motivate and coach team members to achieve key performance metrics.The ideal candidate will have up-to-date management skills, including...
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Team Lead
1 week ago
Davao City, Davao, Philippines FGC+ Full time $60,000 - $80,000 per year#SparkSuccess at FGC+Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse...
