Business Process Improvement Specialist

3 days ago

Davao City, Davao, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000
Job Title

We're seeking a detail-oriented and experienced professional to join our team as a Customer Operations Specialist. This individual will play a key role in processing payments and ensuring the accuracy and efficiency of our invoicing processes for business clients.

This position requires experience with payroll platforms, data entry, and a keen eye for detail. The ideal candidate will have a commitment to operational excellence and be able to work closely with our business operations team to improve administrative workflows and provide a seamless experience for our clients.

Key Responsibilities

  • Identify opportunities for process enhancements and work with management to implement improvements that streamline invoicing and reporting processes

  • Process timesheets from customers to accurately generate invoices for our business clients

  • Create and maintain custom reports related to invoicing, timesheets, and payroll adjustments to meet the unique needs of each client

  • Collaborate closely with the business operations team to improve administrative workflows and provide a seamless experience for our clients

  • Address and resolve support issues related to invoicing and timesheet discrepancies in a timely manner

  • Ensure compliance with internal and customer systems and standard operating procedures (SOPs) related to invoicing and timesheet processing

  • Assist with the development of SOPs to streamline internal payment processes and invoicing accuracy

Requirements

  • Experience: 2+ years of experience in Data Entry, AR/AP, Payroll, Workforce Management or as a Payment Specialist

  • Data-Driven Mindset: Strong analytical skills, Ability to generate and interpret custom reports related to timesheets, invoicing, and pending adjustments

  • Collaborative & Team-Oriented: Excellent communication and collaboration skills, particularly with cross-functional teams such as business operations and product development

  • Self-Starter & Results-Driven: A proactive mindset and willingness to work hands-on to resolve issues and improve processes

What We Offer

  • Competitive pay with opportunity to grow into bigger responsibilities and rewards

  • Opportunity to work with a highly competent team to grow yourself as a professional

Our Values

Dream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don't sacrifice long-term value for short-term results.

Olympian's Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.

Growth Mindset - We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.

Customer Obsession - We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities' problems.

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