Customer Experience Improvement Specialist

12 hours ago

Davao City, Davao, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

Job Title: Quality Assurance Analyst - Monitor and Enhance Customer Experience

Responsibilities:
  • Assess customer experience and associate performance by evaluating data from various KPIs, including communication, approach, resolution, and improvement opportunities.
  • Provide actionable feedback in real-time to clients through written reports.
  • Manage a QA scorecard system and create dashboards to visualize teammate performance.
  • Participate in regular calls to provide insights into scores and trends.
Requirements:
  • Minimum 3 years of experience as a Quality Assurance Analyst.
  • Excellent time management and communication skills.
  • Ability to prioritize tasks, work independently, and maintain confidentiality.
  • Proficiency in Excel and Google Suite Apps.
  • Trustworthy with sensitive information.
  • Strong interpersonal and verbal communication skills.
  • Attention to detail and good judgment.
  • Effective time management in fast-paced environments.
  • Knowledge of Microsoft Office Suite Products.
  • Adaptability and ability to work in dynamic environments.
Home Office Requirements:
  • Reliable internet connection (50 Mbps).
  • Computer (16GB RAM, Intel i5 core processor).
  • High-quality noise-cancelling headset.
  • Backup internet connection and power outage backup.
  • Dual monitor setup.

What We're Looking For: People who are willing to learn and grow with us.

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