Customer Service and Operations Specialist

1 day ago

Davao City, Davao, Philippines beBeeOperations Full time ₱500,000 - ₱800,000
Job Description

The Customer Service and Operations Specialist is responsible for building strong relationships with key store personnel, evaluating training programs, and promoting sales.

Key Responsibilities
  • Coach and mentor agency supervisors and coordinators to develop strong relationships with store personnel.
  • Evaluate training programs and determine the effectiveness of personal development initiatives.
  • Strengthen relationships with key store personnel through regular visits and customized tabletop reviews.
  • Develop and implement merchandiser workflows, ideal time, and motion studies to maximize productivity.
  • Ensure proper execution of promotions, create store information manuals, and recruit manpower and materials for projects.
Merchandising and Systems
  • Implement national in-store merchandising based on standard guidelines and workflows.
  • Manage regular and special point-of-purchase displays and handle out-of-home merchandising.
  • Suggest operational improvements and develop pilot programs to improve availability, visibility, and promotion execution.
Administrative and Reporting
  • Maintain accurate record-keeping systems and submit reports as required.
  • Manage incentives and submit reports for all MNC SKUs.
Required Skills and Qualifications
  • Strong analytical skills and business acumen.
  • Excellent communication and interpersonal skills.
  • Basic marketing and computational skills.
  • Knowledge of cost-benefit analysis and basic marketing research techniques.
Benefits

This role offers opportunities for career growth and professional development. The ideal candidate will be willing to do fieldwork and work in a dynamic environment.

Minimum Qualifications
  • High school diploma or equivalent.
  • Relevant experience and knowledge in customer service and operations.
  • Ability to work independently and as part of a team.

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