HR Support Professional

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCommunication Full time ₱1,500 - ₱2,000
Job Overview

Cognizant is a global organization serving clients across multiple industries, operating in the digital era.

  • Bachelor's Degree Holder with at least 1-year experience in HR Helpdesk role, delivering services from a shared service center environment.

Responsibilities:

  • Respond to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Create/refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs)
  • for completing employee transactions.
  • Meet SLAs for timeliness and quality in handling queries.

Key Skills:

  • Excellent Communication Skills
  • Problem-solving skills
  • Attention to detail

Work Environment:

  • Full-time employment type
  • Customer Service job function
  • Outsourcing and Offshoring Consulting industry

The ideal candidate will possess strong analytical and problem-solving skills, with excellent written and verbal communication abilities. They should be able to work independently and collaboratively as part of a team.

A competitive compensation package will be offered to the selected candidate.

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