Product Technical Expert

1 week ago

Manila, National Capital Region, Philippines beBeeApplication Full time ₱600,000 - ₱1,200,000
Job Details

The role of an Application Support Specialist involves providing assistance to customers regarding the usage and functionality of products through various communication channels.

Key Responsibilities
  • Resolution of customer product issues via analytical skills in problem interpretation, log checking, replication, and optimizing assigned tracking systems and tools.
Qualifications and Skills
  • Bachelor's degree or equivalent work experience.
  • Minimum 3 years' experience in related industry or software/technical support.
  • Advanced problem-solving and analytical skills.
  • Detail-oriented with a focus on process and quality.
  • Proven organizational skills.
About the Role

As an Application Support Specialist, you will utilize your analytical skills to resolve customer product issues. This includes interpreting problems, checking logs, replicating issues, and optimizing assigned tracking systems and tools.

A Day in the Life

You will be working closely with customers to provide application support and resolve their product-related issues in a timely manner. Your attention to detail and analytical skills will enable you to identify solutions and implement effective resolutions.

Further Information

This is a key role within our organization, requiring strong analytical and problem-solving skills. If you are a motivated individual with a passion for delivering excellent customer service, this could be the ideal opportunity for you.

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