Long-Term Relationship Developer

2 days ago

Angeles City, Central Luzon, Philippines beBeeRetention Full time ₱900,000 - ₱1,200,000
Job Overview

The Renewals Manager is responsible for the day-to-day management of assigned customer accounts.

This includes working closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues.

The position focuses on recurring revenue and software asset management in assigned accounts.

You will develop customer relationships that promote retention and loyalty, with a strong understanding of CPQ quoting and license auditing to ensure accuracy when engaging with Fortune 500 procurement teams.

Responsibilities
  • Be a licensing expert and understand all owned assets within a given account
  • Strong understanding of complex software quoting
  • Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models
  • Work with professional services, technical support, and regional sales team to ensure smooth onboarding of new customers
  • Work closely with customer on renewal during the Customer Journey for optimal retention
  • Direct relationship with sales teams to drive expansions
  • Review client requests with technical support, product management, and regional sales team and escalate as necessary
  • Identify at-risk accounts and take appropriate action and/or escalate as needed
  • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
  • Proactively start the procurement/renewal process three months prior to the renewal date to ensure on-time renewals
Required Skills and Qualifications
  • BA/BS preferred or equivalent experience
  • 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer
  • Knowledgeable in privilege access management and cybersecurity best practices
  • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus
  • Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
  • Ability to understand high-level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution
  • Competency with Salesforce and Customer Success Management platforms
  • Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
  • Excellent verbal and written communication skills
Benefits

We invest in people who are smart, self-motivated, and collaborative.

What we offer in return is meaningful work, a culture of innovation, and great career progression.

We believe weaving our core values into our day-to-day actions helps us cultivate a work environment that embraces collaboration and camaraderie.

Our benefits include:

  • Competitive salaries
  • Meaningful equity and bonus program
  • Full suite of medical, dental, and vision insurance
  • Pension/retirement matching
  • Comprehensive life insurance
  • Employee assistance program
  • Generous discretionary time off
  • Paid company holidays
Equal Opportunity Employer

We are an Equal Opportunity and Affirmative Action employer and prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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