
Building Long-Term Customer Partnerships
2 days ago
Key Job Functions
The ideal candidate will have a strong track record of delivering successful customer partnerships, driving incremental value and return on investment. As the key member of our team, you will be responsible for leading all post-sales activities for customers through strong relationship-building, product knowledge, planning, and execution.
Responsibilities:
- Lead all post-sales activities for customers through strong relationship-building, product knowledge, planning, and execution.
- Act as the voice of the customer within the organization.
- Develop a positive, trusted relationship with customers by providing value throughout the customer partnership.
- Retain long-term partnerships with customers by independently renewing successful customers.
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
- Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
- Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.
- Track accounts to identify churn risks and work proactively to mitigate those risks.
Requirements:
- 1-5 years of experience in Customer Success.
- Experience with telecommunication or SaaS providers required.
- A real passion for providing top-notch account management.
- Excellent time management and organizational skills with the ability to track numerous details.
- A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.
Why Work at Our Company?
We believe in investing in our people. Our company offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture ensures every employee feels valued and empowered to contribute to our collective success.
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