Remote Mandarin Language Customer Service Representative
3 days ago
We are seeking a skilled Customer Support Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our Mandarin-speaking customers via phone, email, and chat.
Responsibilities:
- Customer Support
- You will be the primary point of contact for our Mandarin customers, addressing a broad range of issues and requests related to our products.
- Promptly and accurately respond to customer needs as measured by: a median first response time of less than one minute, issue resolution time of fewer than 24 hours, and CSAT score of 95%
- Escalate issues to teammates and the engineering team as needed. Have judgment on what are user errors, poor training, product defects, and feature requests.
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Proactively check in with clients until the issue is resolved
- Actively participate in initiatives that drive the growth of the company such as assisting in training junior customer support representatives, product testing, recommending new products to customers, etc.
- Customer Success
- You will partner with the Success team with tasks to get clients set up and make any modifications that clients request to fully take advantage of our platform
- You will help build and update our customer and internal knowledge bases through writing articles and recording video walkthroughs
Requirements:
- Must-Haves
- 1-3 years experience as a Customer Support Specialist or similar CS role
- Must be fluent in Mandarin and English both verbal and written. Able to effectively communicate and build relationships with global colleagues and customers.
- Must have Phone Support experience
- Must have experience using help desk software and remote support tools
- Must be willing to work following the US time zone
- Must have a high-speed and stable primary and backup internet connection (at least 50 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results.
- Must be willing to attend occasional in-person meetings in Metro Manila
- Bonus Points
- A long-term vision of working and growing with a Silicon Valley-based technology startup. Comfortable with adapting to ever-changing processes and making recommendations to improve such.
Why Work With Us?
We offer a dynamic and fast-paced work environment with opportunities for growth and development. Our company values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome and supported.
Equal Employment Opportunity
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
-
San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000Job DescriptionWe are seeking a highly skilled and experienced professional to join our team as a Remote Spanish Language Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through phone, email, and chat interactions.You will work from the comfort of your own...
-
Remote Customer Service Representative
1 week ago
San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000About the RoleOur organization is seeking highly motivated and skilled professionals to fill the position of Remote Customer Service Representative. In this role, you will be responsible for handling customer inquiries and providing exceptional service experience.Key ResponsibilitiesWe are looking for individuals who possess excellent communication skills,...
-
Remote Customer Service Representative
3 days ago
San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000Job OpportunityWe are looking for highly motivated and dedicated individuals to join our team as Remote Customer Service Representatives.The ideal candidate will have excellent communication skills, a strong command of the English language, and previous experience in a call center environment.This is an exciting opportunity to work from home and provide...
-
Customer Service Representative
1 week ago
San Fernando, Central Luzon, Philippines LESSO Full time $36,000 - $48,000 per yearCompany ProfileLESSO, an international manufacturer listed on the Main Board of the Hong Kong Stock Exchange (Stock Code: 2128 HK), has successfully become a global leader in the home decoration and building materials industry since its establishment in 1986.In 2024, our sales revenue exceeded USD3.7 billion.We are looking for customer service...
-
Customer Service Representative
1 week ago
San Fernando, Central Luzon, Philippines Remote Employee PH Full time ₱1,200,000 - ₱1,500,000 per yearRemote Employee BPO has an outstanding opportunity for youRole: Customer Service RepresentativeCompensation: Competitive Basic SalaryBonus: 5,000 Perfect AttendanceBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential, Free Meal, Free Uniform, Government Mandated Benefits, Company EventsWork Schedule: 9:00 pm to 6:00 am Philippine...
-
Remote Customer Service Representative
2 weeks ago
San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱15,000 - ₱25,000Job OpportunityAre you a customer service enthusiast looking for a remote role? We have an exciting opportunity for a Call Center Representative to join our team. As a member of our team, you will be responsible for handling inbound and outbound customer inquiries, resolving issues promptly, and promoting new products and services.ResponsibilitiesProvide...
-
Remote Customer Service Representative
3 days ago
San Fernando, Central Luzon, Philippines beBeeCustomer Full time $18,000 - $24,000Job OverviewThis position involves working in a remote call center environment where you will handle customer service initiatives for clients.As a representative, you will be responsible for handling inquiries, proactively engaging with customers and promoting products while delivering exceptional service.The role requires strong communication skills, the...
-
Customer Service
1 week ago
San Fernando, Central Luzon, Philippines Remote Employee PH Full time ₱1,500 per yearRemote Employee BPO has an outstanding opportunity for you Role: Customer Service and Sales RepresentativeCompensation: Competitive Basic SalaryBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).Work Schedule: 5-day work week, 6:00am - 3pm Philippine timeWork Setup: WFO - San Fernando, Pampanga (near SM...
-
Customer Service Advocate
4 days ago
San Fernando, Central Luzon, Philippines beBeeCustomerService Full time $8,400 - $16,200Job OverviewWe are seeking a highly skilled Customer Service Advocate to provide exceptional support and services to our clients through various communication channels.About the RoleThe primary responsibility of this role is to handle customer inquiries, complaints, and suggestions efficiently and professionally. This includes responding to phone calls,...
-
Remote Customer Service Representative
3 days ago
San Fernando, Central Luzon, Philippines beBeeCustomer Full time $38,000 - $52,000Job Title: Remote Customer Service RepresentativeIn this role, you will provide exceptional customer service and communication skills to patients and doctors in a remote setting. Your goal is to deliver outstanding results by ensuring seamless interactions between patients, doctors, and our organization.Main Responsibilities:Frontline Patient Communication:...
