Customer Service Representative

4 days ago

San Fernando, Central Luzon, Philippines Remote Employee PH Full time ₱150,000 - ₱250,000 per year

Remote Employee BPO has an outstanding opportunity for you

Role: Customer Service Representative

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential, Free Meal, Free Uniform, Government Mandated Benefits, Company Events

Work Schedule: 9:00 pm to 6:00 am Philippine Time

Work Setup: Permanent Work-from-Office | San Fernando, Pampanga

Job Duties and Responsibilities:

  • Handling customer inquiries and complaints
  • Resolving service-related issues and concerns amicably
  • Documenting and updating customer records based on interactions
  • Inputting and coordinating data entry
  • Preparing reports for management review and analysis upon request
  • Providing administrative support to our clients and company business divisions
  • Navigate through multiple platforms with speed and accuracy.
  • Other duties as assigned
  • Explain the audit process to the policyholder clearly (training will be provided).
  • Follow up with the policyholder as needed using MS Outlook.
  • Handle an average of 60 cases a day.

Required Skills:

  • Strong work ethic
  • Knowledge of the Microsoft Suite (Outlook, Excel, Word, etc.)
  • Effective time management and organizational skills
  • Ability to multitask and work in a fast-paced environment
  • Excellent communication skills, both verbal and written
  • Strong interpersonal and customer service skills

Desired Skills:

  • Efficient and accurate typing skills
  • Ability to interact with others professionally and with confidence
  • Prior customer service experience is a plus.
  • Must have excellent English communication skills
  • Must have proven experience working in a customer service role in a BPO setup.

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