Customer Relationship Manager

23 hours ago

Province of Palawan, Mimaropa, Philippines beBeeRelationship Full time ₱900,000 - ₱1,500,000
Job Description:

We are seeking a highly skilled Customer Relationship Manager to join our team. The ideal candidate will have a proven track record of building and maintaining strong relationships with clients, ensuring exceptional customer satisfaction, and driving business growth.

Main Responsibilities:
  • Client Relationship Management- Develop and maintain effective relationships with key decision-makers, identifying opportunities for upselling and cross-selling.
  • Case Management & Inquiry Resolution- Complete all case management-related inquiries assigned within the Salesforce platform while adhering to established service levels.
  • Salesforce Account Monitoring & Maintenance- Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records.
  • Proactive Customer Communication- Provide timely follow-up to customers, keeping them informed about the progress of their requests.
  • Report Delivery & SLA Compliance- Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs).
  • Collaboration with Sales Team- Identify and collaborate with the sales team on leads to contribute to the organization's overall revenue generation and growth.


Requirements:
  • Minimum of 2 years of call center or related experience preferred.
  • Familiarity with productivity software, CRM systems, and other call center technologies preferred.
  • Proficiency in Salesforce or similar CRM platforms.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent problem-solving skills and attention to detail.


Benefits:
The ideal candidate will receive a competitive salary and benefits package, including comprehensive health insurance, retirement plan, and generous paid time off.

About Us:
We are a dynamic and innovative company committed to delivering exceptional customer experiences. We value our employees' contributions and offer opportunities for professional growth and development.

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