Expert Technical Problem Solver

12 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱2,500 - ₱4,000

Job Overview

A highly skilled professional is sought after to fill this challenging and rewarding role as a Technical Support Specialist. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and experience in live chat technical support.

This role requires the ability to troubleshoot complex technical issues, handle escalated support tickets, and collaborate with cross-functional teams to resolve customer issues. As a bridge between customers, support teams, and developers, you will play a crucial part in ensuring seamless customer experiences.

The responsibilities of this role include:

  • Troubleshooting technical issues using internal tools, logs, and APIs.
  • Escalating support tickets through email, chat, and phone.
  • Collaborating with engineering and product teams when needed.
  • Documenting knowledge base articles and troubleshoot guides.

Qualifications for this role include:

  • At least one year of experience in live chat technical support.
  • Strong problem-solving and analytical skills.
  • Excellent written and spoken English skills.
  • Ability to translate complex technical details to non-technical audiences.

In exchange for your expertise and dedication, we offer:

Dynamic and inclusive workplace culture

Opportunities for career growth and development

Commitment to diversity, equity, and inclusion

Structured hiring process ensuring fairness and objectivity

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