Expert Technical Problem Solver
2 days ago
Solutions Consultant Role
">Turnitin is revolutionizing the experience of writing to learn. Our mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
">We're seeking a skilled Solutions Engineer who has a passion for solving customer problems through creative technical solutions. As a key member of our Revenue Operation Department, you'll be a technical expert, strategic partner to sales teams, and strong communicator.
">- Customer Engagement & Solution Design:">
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- Create functional and technical discussions with customers to understand their requirements and pain points.">
- Design and present solutions that demonstrate the product's value, addressing customer needs effectively.">
- Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.">
- Sales & Customer Success Support:">
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- Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.">
- Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.">
- Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.">
- Knowledge Sharing & Best Practices:">
- ">
- Stay updated on best practices and product knowledge, sharing insights with internal teams.">
- Collaborate with colleagues on technical solutions and problem-solving strategies.">
- Product Representation & Travel:">
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- Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.">
- Address technical questions and follow up on pending issues.">
- Continuous Development:">
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- Invest in personal and professional growth, expanding your technical skills and product knowledge.">
We're looking for candidates with 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role. You should have a strong understanding of our product suite, including front-end and back-end functionality.
">- Technical Skills:">
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- Able to troubleshoot technical product functional issues, sales processes, and propose solutions.">
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.">
- Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.">
- Ability to align technical solutions with customer needs and business objectives.">
Our Total Rewards package includes generous time off and health and wellness programs that offer choice and flexibility. We prioritize your overall well-being and provide a comprehensive safety net for challenges in life.
">We recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time.
">We strive to break down silos, collaborate effectively, and celebrate each other's successes. We respect local cultures and embrace diversity, thinking globally and acting locally to maximize our impact on education.
">Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you. Join us in unlocking community knowledge in a new way.
">,-
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