Technical Problem Solver

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time ₱1,739 - ₱2,454
Our organization is a global team with diverse people united by our desire to create boldr impact.At the heart of our partnerships, we always find EMPATHY and we are dedicated to delivering world-class client experiences.We want to employ over 5,000 people by 2027, if not sooner, and be the first global B-Corp achieving this goal.Our values include being CURIOUS, DYNAMIC, and AUTHENTIC.This position has primary responsibilities for providing hands-on technical support and guidance for our product in a fast-paced environment.A successful Technical Support associate operates efficiently, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

Job Description:

  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Maintains system functionality by testing computer components.
  • Helps design and implement networks.
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify and evaluate technical purchasing options.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels.
  • Maintains system capability by testing computer components.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops and reviewing professional publications.
  • Prepares reference material for users by drafting operation instructions.

Required Skills and Qualifications:

  • 2 years of technical support experience: Preferably supporting customers via email and chat.
  • Intermediate-level knowledge of how web-based and mobile apps work.
  • Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
  • Ability to thrive in a dynamic and evolving environment – must be adaptable.
  • Ability to work under pressure, meet deadlines, and work in a fast-paced environment.
  • Metrics-driven and proven ability to handle a high volume of customer interactions.
  • Strong conflict resolution skills and even temperament in challenging situations.
  • Native or near-native written and spoken English with excellent grammatical accuracy.
  • Ability to understand and explain complex and abstract concepts simply.
  • Ability to properly understand and convey tone via written communications.
  • Creative problem-solving skills.
  • Impeccable judgment – the ability to make fact-based decisions that support desired outcomes.
  • Loads of empathy – you genuinely care.
  • Proactive attitude and ability to work with limited supervision.
  • Ability to receive feedback and apply it quickly.
  • Highly attentive to detail.
  • Proficiency in navigating multiple resources and troubleshooting to find answers independently.
  • Team-player mindset - you know your stuff but also enjoy sharing it with your peers and helping them succeed.

Benefits:

  • Flexible work schedule.
  • Passion for Customer Experience.
  • Ability to work remotely as part of a team but also with little direction.

Others:

We expect our team members to become our ultimate partners to success by always giving their best efforts, sharing their talents and quirks, and championing our core values.

What We Look For In A Candidate:

  • Curious and authentic individuals who are passionate about creating exceptional customer experiences.

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