Technical Customer Support Expert

6 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱600,000 - ₱1,200,000

We are seeking a skilled Technical Customer Support Expert to join our team. As a key member of our customer support function, you will play a vital role in delivering exceptional service to our customers.

About the Role:

This is an exciting opportunity for someone who is passionate about providing top-notch technical support and has a strong background in customer-facing roles.

Key Responsibilities:
  • Provide timely and effective technical support to customers via email, chat, or phone
  • Act as a problem solver, utilizing your analytical skills to resolve complex technical issues
  • Maintain accurate records of customer interactions and feedback
Requirements:
  • Strong spoken and written English (at least C1)
  • 1 year professional customer service experience or equivalent customer facing role
  • Experience supporting customers via email, chat, or phone
  • Passion for customer service and comprehensive issue resolution
  • Tailor communication style to different audiences
Preferred Skills:
  • Knowledge of Office 360
  • Experience with Zendesk, ServiceDesk, or Freshdesk
  • Meet minimum typing speed of 40 WPM while chatting with customers
  • Interest in ecommerce with previous experience leading ecommerce clients
Work Environment:

We prioritize our people's safety during uncertain times. Our goal is to provide continuous employment to those affected by the pandemic.

Our policy is people first, and we strive to keep employees safe and engaged.

What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package

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