Customer Experience Improvement Specialist

3 days ago

San Fernando, Central Luzon, Philippines beBeeQuality Full time ₱1,500,000 - ₱2,000,000
About the Job

We are seeking a professional to evaluate client support projects and administrative duties in our office. The successful candidate will identify areas for improvement and offer actionable suggestions to enhance customer experience, agent efficiency, and company standards.

Key Responsibilities
  • Evaluate customer interactions via multiple channels (phone, email, chat) to ensure service excellence and alignment with established protocols.
  • Review back office team's handling of underwriting and credit dispute tasks to assess quality of handling and adherence to company policies and procedures.
  • Analyze agent performance to identify trends, patterns, and areas for improvement. Provide recommendations to enhance overall customer satisfaction and team efficiency.
  • Deliver constructive feedback to support agents based on evaluation results. Collaborate with floor support and team leads to provide mentorship and development opportunities for the team.
  • Support establishment and improvement of quality assurance guidelines and procedures for customer support and back office processes.
  • Compile and report on team performance trends.
Requirements
  • Minimum 2-3 years in a customer support role, with at least 1 year in a quality assurance or evaluation capacity.
  • Strong analytical skills to review and analyze customer interactions and audit histories to draw actionable insights.
  • Attention to detail to identify potential service gaps, inconsistencies, and opportunities for improvement.
  • Remarkable communication skills for effective, succinct, and positive feedback abilities, encompassing both written and spoken, to engage with agents and management.
  • Familiarity with QA and CRM tools, such as Playvox, Zendesk, Freshdesk, Salesforce, Klaus, CXone Mpower QM.

  • Customer Experience Specialist

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeCustomer Full time $40,000 - $65,000

    Job ProfileWe are seeking a skilled and dedicated individual to join our team as a Customer Experience Specialist.Key Responsibilities:Master the features of our product to efficiently resolve customer queries and issues.Respond promptly to customer inquiries, demonstrating a proactive and customer-centric approach.Collaborate closely with cross-functional...

  • Customer Experience Specialist

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱14,500 - ₱18,500

    Job OverviewThe Customer Service Analyst role is crucial for evaluating and improving customer service operations, analyzing performance data to provide actionable insights that enhance the overall customer experience. As a key player in this team, you will be responsible for monitoring and analyzing customer service activities, including call center...

  • Providing Exceptional Customer Experience

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeTechnical Full time ₱180,000 - ₱230,000

    Technical Support Specialist RoleThis role focuses on delivering timely and effective resolutions to technical issues, ensuring customer satisfaction. As a Technical Support Specialist, you will be responsible for responding to inbound technical support requests via phone, chat, or email, diagnosing and troubleshooting hardware, software, and network...

  • Customer Experience Specialist

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeProfessional Full time ₱30,000 - ₱40,000

    At Apollo.io, we are seeking a dedicated and knowledgeable professional to join our team as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The successful candidate will be responsible for troubleshooting and resolving customer issues, optimizing...

  • Customer Experience Champion

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱250,000 - ₱400,000

    We are seeking a highly skilled and customer-focused Support Specialist to join our team.Job DescriptionThis role is ideal for individuals who thrive in fast-paced environments, possess excellent communication skills, and have a passion for delivering exceptional customer experiences. As the primary point of contact for our users, you will play a vital role...

  • Customer Experience Representative

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeSpecialist Full time ₱3,000,000 - ₱6,000,000

    Job OverviewIntelligems is seeking a skilled customer support specialist to deliver an exceptional customer experience. As the first point of contact for e-commerce clients, you will be responsible for troubleshooting technical issues and providing timely resolutions.ResponsibilitiesRespond promptly to customer inquiries via email, Slack, or chat to resolve...

  • Customer Support Specialist: Delivering Exceptional Experiences

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeExcellence Full time ₱900,000 - ₱1,200,000

    Customer Support Excellence OpportunityAs a highly skilled customer support specialist, you will lead and manage the customer service function to deliver exceptional support experiences to our clients and partners.About The RoleDevelop and implement customer service strategies, policies, and standards to align with business objectives and customer...

  • Global Customer Experience Specialist

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeTechnical Full time $60,000 - $80,000

    Global Technical Support SpecialistThis role requires an expert who can provide exceptional customer support to our global clients. As a key member of our team, you will be responsible for delivering high-quality technical assistance via email and phone.Key Responsibilities:Answer complex technical inquiries from clients worldwide.Act as a product expert,...

  • Customer Experience Specialist

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeProblemSolving Full time ₱324,999 - ₱459,995

    Job SummaryWe are dedicated to empowering individuals and organizations to achieve their full potential. Our innovative solutions and exceptional services make a positive impact, driven by teamwork, integrity, and commitment to excellence.About the RoleThis is an ideal opportunity for creative problem solvers who enjoy interacting with people worldwide. You...

  • Experience Customer Service Representative

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeAmbassador Full time ₱540,000 - ₱600,000

    At Startops, we are seeking a passionate and customer-focused Customer Experience Specialist to join our team. As a key member of our operations support team, you will play a pivotal role in delivering exceptional customer service across multiple channels.About the RoleThis is an exciting opportunity for someone who thrives in a fast-paced environment and...