IT Support Expert

6 days ago

Manila, National Capital Region, Philippines beBeeTroubleshooter Full time ₱500,000 - ₱700,000

As an IT Support Specialist, you will be part of a dynamic team that values career growth and collaboration in a vibrant office environment.

About the Role

The successful candidate will provide day-to-day IT support to restaurants, guests, and head office personnel, troubleshoot and resolve technical issues efficiently, and utilize service management systems to log and track issues and service requests.

  • Technical Support
    • Provide effective day-to-day IT support to restaurants, guests, and head office personnel.
    • Troubleshoot and resolve technical issues promptly.
    • Utilize service management systems to log and track issues and service requests.
  • Customer Service
    • Respond to and resolve IT service incidents and customer complaints efficiently.
    • Maintain clear and effective communication with end-users, delivery aggregators, franchisees, and head office personnel.
  • Documentation
    • Document solutions and communicate them to end-users in a clear and understandable manner.

This role requires proven experience in an IT support or helpdesk role, strong troubleshooting and problem-solving skills, excellent communication and interpersonal skills, familiarity with service management systems and tools, and ability to work independently and as part of a team.

Key Responsibilities:

The key responsibilities for this role include:

  • Provide Technical Support
    • Provide day-to-day IT support to restaurants, guests, and head office personnel.
    • Troubleshoot and resolve technical issues promptly.
  • Deliver Customer Service
    • Respond to and resolve IT service incidents and customer complaints efficiently.
  • Document Solutions
    • Document solutions and communicate them to end-users in a clear and understandable manner.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • Proven experience in an IT support or helpdesk role.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with service management systems and tools.
  • Ability to work independently and as part of a team.

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