Technical Support Team Lead

1 day ago


Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

We are seeking an experienced Technical Support Team Lead to join our Manpower Core Group Inc. team in Eastwood, Quezon City. As a key member of our IT department, you will play a vital role in managing our helpdesk support process and leading our L1 staff.

This is a night shift position, offering a competitive salary package with opportunities for career growth and professional development.

Job Description
  • Lead the management of helpdesk support processes and direct L1 staff to ensure efficient issue resolution.
  • Manage end-to-end support of tickets, tasks, and projects, working closely with other employees to ensure all client issues are addressed.
  • Critically think about complex support issues, providing timely and effective solutions.

In this role, you will be responsible for:

Key Responsibilities
  • Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Maintaining daily performance of computer systems, resolving technical problems with LANs, WANs, and other systems.
  • Working on IT projects as needed, including setting up new server domains, troubleshooting difficult issues, and providing help desk management.
  • Guiding clients on basic Windows programs, diagnosing hardware and software issues, and advising management on hardware replacement if necessary.
  • Proactively calling client contacts to inquire about system performance, offering assistance when needed.
  • Responding to customer inquiries, documenting issues, and resolving computer problems.

To succeed in this role, you will require:

Requirements
  • Mid to advanced knowledge in Windows server design and implementation, VMware, Hyper-V, SAN, and LAN/WAN routing and switching.
  • Hands-on experience with designing, implementing, and supporting past and current Windows server platforms: Server 2008, 2012, 2016, 2019, 2022 Exchange Server 2010 — 2019 administration Office/Microsoft 365 and Azure Server implementation and management experience.
  • Experience with hypervisor implementation, tuning management, and troubleshooting, including V2V and P2V migrations.
  • Experience with implementing routing and switching such as VPN, VLANs, deep traffic and packet level analysis Windows 10 installation, recovery, support, and maintenance Active Directory and Group Policy administration DNS, DHCP, TCP/IP administration.
  • Preferred skills/expertise: Leadership experience, excellent customer service skills, ability to work independently and with others on completing IT projects, clear communication skills in English (written and spoken).

The estimated salary range for this position is PHP 100,000 - 150,000 per month, depending on qualifications and experience. If you are a motivated and results-driven professional looking for a challenging opportunity, please apply.



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