Senior Medical Records Retrieval Coordinator

2 days ago


Cabuyao, Calabarzon, Philippines beBeeHealthcare Full time $40,000 - $60,000
Job Title: Healthcare Information Specialist

The role of the Healthcare Information Specialist is critical to the retrieval and management of medical records.

Key Responsibilities:
  • Research and Identification
    • Determine all relevant healthcare providers associated with a client's treatment, including those not listed by the law firm.
    • Locate billing providers and related entities using various tools and resources.
  • Request Creation & Quality Control
    • Review and correct incoming Release of Information (ROI) forms, which are often incomplete or incorrect.
    • Create accurate 'base' forms before assembling final submission packets.
    • Conduct thorough quality assurance checks for each ROI packet, ensuring all required components are accurate and complete.
  • Request Assignment
    • Assign requests to appropriate team members based on workload and utilization metrics.
  • Handling Special Cases
    • Identify and escalate provider-specific requirements to the Client Success Manager (CSM).
    • Resolve missing or conflicting information through direct communication with the law firm's case manager.
Requirements:
  • Experience: Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
  • Attention to Detail: Extreme accuracy is essential due to potential delays caused by errors.
  • Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.


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