
Medical Service Coordinator
1 day ago
This role is a detail-oriented, customer-focused transportation coordinator who will assist in already scheduled and coordinated non-emergency medical transportation services.
Key Responsibilities:- Call Taking & Customer Service: Answer incoming calls professionally and courteously using designated communication platforms.
- Assist clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs.
- Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
- Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
- Verify client eligibility for services and ensure accurate data entry into software systems.
- Provide clients with trip confirmations, estimated pick-up times, and driver details.
- Address client concerns, complaints, and special requests while maintaining professionalism and empathy.
- Maintain a calm and professional demeanor when handling difficult or frustrated clients.
- Experience in transportation coordination or customer service (preferred).
- Ability to learn dispatch software or other transportation coordination platforms.
- Familiarity with communication systems.
- Strong customer service skills, including conflict resolution and patience.
- Ability to multi-task in a fast-paced, high-call-volume environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking skills.
- Knowledge of confidentiality best practices.
About Us: We are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.
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