Healthcare Medical Records Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeLegal Full time $50,000 - $60,000
Medical Records Retrieval Coordinator

The Medical Records Retrieval Coordinator plays a pivotal role as the first step in the healthcare medical records retrieval process.

This position ensures that every request is accurate, complete, and optimized for downstream success. The precision and quality of the intake process directly influence the speed and accuracy of medical record retrieval for clients.

Key Responsibilities:
  • Provider Research & Identification
    • Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
    • Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
    • Accurately input all identified providers into the admin application.
  • Request Creation & Quality Control
    • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions (noting that 90% require adjustments).
    • Prepare accurate base forms before generating submission packets.
    • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.
  • Request Assignment
    • Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Handling Special Cases
    • Identify and escalate special provider requirements (e.g., unique forms or protocols) to the assigned Client Success Manager (CSM).
    • Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.

Requirements include prior hands-on experience requesting health records from providers on behalf of clients, exceptional attention to detail, technical skills in Adobe Acrobat, and strong verbal and written communication skills.

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