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Customer Experience Quality Lead

1 week ago

Manila, National Capital Region, Philippines Harte Hanks Full time
Career Opportunities: Customer Experience Quality Lead

Harte Hanks is seeking a Customer Experience Quality Lead to lead our efforts in delivering exceptional customer experiences. As a Customer Experience Quality Lead, you will be responsible for monitoring customer interactions across all channels and identifying areas for quality improvement.

Main Responsibilities:

  • Monitor customer interactions across all channels (calls/emails/chat)
  • Identify areas for quality improvement and develop solutions
  • Collaborate with cross-functional teams to implement quality improvements

Requirements and Qualifications:

  • Degree in relevant field (e.g., business administration, marketing)
  • Proven experience in customer experience and quality management
  • Excellent communication and analytical skills