Healthcare Service Coordinator

2 days ago

Antipolo City, Calabarzon, Philippines beBeeCareNavigator Full time ₱5,500,000 - ₱8,500,000
Healthcare Navigator Role Overview

This is a key position in expanding our company's presence in the healthcare industry. The role focuses on guiding and supporting providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.

Job Description

As a Healthcare Navigator, you will play a crucial role in coordinating care services, managing patient records, and responding to inquiries with empathy and clarity. You will also schedule appointments efficiently, conduct initial screenings, and direct patients appropriately.

Key Responsibilities
  • Care Coordination (80%)
  1. Serve as the first point of contact, ensuring a professional and welcoming patient experience.
  2. Collect, verify, and update patient information accurately while ensuring confidentiality.
  3. Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
  4. Manage patient records in EMR systems, ensuring compliance with HIPAA regulations.
  5. Respond to patient inquiries via phone, email, and chat with empathy and clarity.
  6. Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
  7. Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
Provider Partnership (20%)
  1. Conduct provider outreach and present our value proposition to acquire provider partnerships.
  2. High outbound call volume handling.
  3. Maintain accurate outreach records in HubSpot CRM.
  4. Track and report KPIs (calls, emails, meetings, conversion rates).
  5. Share insights on prospect feedback and market trends to improve strategies.
Required Skills and Qualifications
  • Proven experience in Care Coordination, especially in physical healthcare.
  • 1+ years of outbound sales experience (healthcare preferred).
  • Strong cold-calling & email outreach skills.
  • Proficiency with HubSpot, LinkedIn Sales Navigator, and CRM tools.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced, metrics-driven environment.
Benefits
  • Competitive salary.
  • Fully remote work opportunity.
  • Generous PTO package.
  • DIRECT MENTORSHIP: Grow through guidance from international industry experts.
  • Learning and development opportunities.
  • Global networking opportunities.
  • Flexible work-life balance.
Our Recruitment Process
  1. Application.
  2. Screening.
  3. Top-grading interview.
  4. Skills assessment.
  5. Client interview.
  6. Job offer.
  7. Onboarding.

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