Remote Customer Experience Advocate

3 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Customer Service Representative Role

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands.

If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Strong proficiency in English, both written and spoken is required.

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

What You'll Do:

Key Responsibilities
  • Provide exceptional customer service over phone, email, or chat.
  • Respond to customer inquiries and resolve their concerns in a timely manner.
  • Collaborate with cross-functional teams to address customer issues and improve overall customer experience.
  • Meet performance metrics and quality standards for customer service.
Candidate Qualifications

The ideal candidate will have excellent communication skills, be able to multitask, and thrive in a fast-paced environment.

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits and Incentives

Our compensation and benefits packages are designed to be competitive and to grow with you over time.

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
Requirements

Applicants must be authorized to work in the country where the job is based.

  • Subject to the program and location of the position — Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.

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