Customer Experience Advocate

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,200,000
Remote Customer Service Representative

MCI delivers tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, MCI has established itself as a trusted partner in the industry.

We are seeking enthusiastic Remote Call Center Representatives to support inbound and outbound customer service initiatives for well-known clients. In this role, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This is an excellent opportunity to contribute to high-impact projects with iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we encourage you to apply.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
Requirements
  • Previous call center experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Working Conditions

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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