Customer Advocate Lead

1 day ago

Taguig, National Capital Region, Philippines beBeeSuccess Full time ₱5,500,000 - ₱9,800,000
Job Description:

The Senior Customer Success Manager plays a pivotal role as a champion for enterprise customers.

As a trusted advocate, they will drive quantifiable value to our customers via our products and services.

Key Responsibilities:
  • Develop joint customer success plans with clients, creating value through shared assets.
  • Lead regular meetings with designated portfolio accounts in accordance with industry standards.
  • Collaborate with sales teams, services departments, and partners to ensure successful outcomes within the customer base.
  • Demonstrate exceptional customer management skills combined with technical and business acumen.
  • Prepare and present business proposals, analyzing data to make commercially sustainable recommendations.
  • Generate revenue from existing customers by promoting value-added services or participating in sales performance incentive programs.
Requirements:
  • 7+ years of experience in customer-facing roles or equivalent education and related experience.
  • Foundational knowledge of customer success in SaaS industries, HR tech, or payroll sectors.
  • Ability to build relationships with various stakeholders across the business internally and externally.
  • Executive presence, confidence, and credibility.
  • Excellent written and verbal communication skills in English.
  • Proficiency in MS Office and Salesforce CRM or similar tools.
  • Capacity to manage multiple concurrent engagements and prioritize competing priorities.

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