Care Coordinator

3 days ago

Manila, National Capital Region, Philippines beBeeCounseling Full time ₱700,000 - ₱1,000,000
Job Opportunity

Our organization is dedicated to making health accessible to everyone, empowering individuals to become their best selves.

The Role

Crisis Helpline Responders play a crucial role in providing mental health support to customers and expanding our reach globally. We're seeking motivated professionals with excellent communication skills.

Key Responsibilities
  • Helpline Response: Ensure timely response to hotline calls, texts, and chats, maintaining high standards of effectiveness and empathy.
  • Quality Management: Maintain strict adherence to established scripts and best practices for all scenarios.
  • Internal Engagement: Foster strong relationships with stakeholders through effective communication channels.
  • Organization: Utilize systems to track client information and ensure seamless coordination of care.
  • Care Coordination: Provide follow-up care and conduct regular triage and check-ins to guarantee optimal patient outcomes.
  • Team Collaboration: Work closely with the operations team and fellow coaches to address clients' needs efficiently.
Requirements

To succeed in this role, you should possess:

  • At least 2-4 years of experience as a helpline responder.
  • Training in SFBT or equivalent.
  • Certification in Psychological First Aid and Suicide Prevention.
  • Possession of a Master's degree in Psychology preferred.
  • Excellent communication skills in English and Tagalog.
  • A willingness to receive feedback and continuously improve and develop.
  • Technical expertise, preferably with Zoom, for meetings and online courses.

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