Customer Relationship Specialist
2 days ago
About the Role:
The Account Manager position at Alarme Transport Services & Logistics Inc. involves managing client relationships, overseeing freight operations, and driving business growth through customer satisfaction and acquisition.
Main Responsibilities:- Client Management: The Account Manager serves as the primary point of contact for client inquiries and issues.
- Relationship Building: Strong relationships with existing clients are built and maintained to ensure their satisfaction and loyalty.
- Performance Monitoring: Client needs and performance metrics are assessed through regular check-ins and meetings.
- Sales Opportunities: Upselling and cross-selling additional services to existing clients are identified and pursued.
- Logistic Solutions: Customized logistic solutions are developed to address client-specific challenges.
- Service Excellence: Exceptional service and value are provided to ensure client retention.
- Collaboration: Collaboration with the Operations Department ensures timely and efficient services.
- Documentation: Compliance with company regulations and policies is ensured through the documentation process.
- Reporting: Regular reports on account performance are prepared.
- Improvement: Market trends and customer feedback are analyzed to identify areas of improvement.
- Business Growth: New business opportunities within existing accounts are pursued.
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