Technical Support Expert

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerSupport Full time ₱54,000 - ₱63,000

Remote job opportunities exist for skilled professionals seeking a career in customer support. At our company, we empower individuals to find roles that align with their strengths and provide valuable feedback on every application.

Job Description

We seek a Customer Support Specialist who can deliver exceptional technical and functional support to customers across various industries.

The ideal candidate will work collaboratively with an existing team of Support Specialists, focusing on product configurations, troubleshooting, and best practices to maximize the value of software solutions.

Key Responsibilities:

  • Provide top-tier support by resolving customer queries on product configuration, reporting, and integrations.
  • Collaborate with internal teams to enhance support processes and technical troubleshooting.
  • Maintain up-to-date knowledge of new product features and API integrations.
  • Act as an escalation point for complex customer issues, offering guidance and resolution strategies.
  • Identify and implement tools and automation to optimize resource efficiency.
  • Contribute to internal documentation, including support procedures and training materials.

Required Skills and Qualifications

  • 3-5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • Strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is beneficial.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • Proactive approach to continuous improvement and process optimization.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.

Benefits

  • Competitive compensation package.
  • Flexibility in working location.
  • Opportunity to collaborate with a global team and customers.
  • Work with a successful SaaS business model.
  • Inclusive and diverse work environment that values growth and development.

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