
Senior Billing Operations Manager
2 days ago
Job Overview
We are seeking a seasoned Billing Specialist to manage our end-to-end billing operations. This role is responsible for subscription lifecycle management, dispute representation, and financial reporting.
This position requires 3+ years of experience in SaaS or subscription business with proven expertise in Stripe Subscriptions, collections outreach, and account reconciliations.
Main Responsibilities
- Manage subscription lifecycles in Stripe, including new setups, plan changes, proration, cancellations, reconciliations, and revenue tracking.
- Represent disputes: prepare and submit evidence packets to banks/card networks to protect company revenue.
- Execute and maintain billing workflows in HubSpot, including automation of tickets and cross-team communication.
- Support month-end close: AR aging reports, reconciliations, and cash collection forecasting.
- Investigate delinquencies: analyze root cause, adjust accounts, and handle outbound collections calls/emails when needed.
- Partner with Sales & Customer Success to ensure accurate subscription data.
- Identify and implement process improvements to make AR more efficient and scalable.
Requirements
- Hands-on billing and accounts receivable experience in a SaaS or subscription business.
- Proven expertise with Stripe Subscriptions.
- Direct experience preparing and submitting dispute representation evidence to banks/payment processors.
- Strong knowledge of HubSpot for AR/billing workflows.
- Familiarity with collections outreach (calls + email).
- Advanced Excel/Google Sheets skills for reconciliations, AR aging, and reporting.
- Detail-oriented, proactive, and comfortable owning critical AR processes in a fast-paced, high-growth environment.
Perks
- 100% remote role with core hours of 8:00 AM – 5:00 PM ET (Mon–Fri).
- Generous PTO: 15 vacation days + US holidays.
- Growth-oriented culture: join an inclusive, international, innovative team where your contributions make a tangible difference.
Diversity & Inclusion
We celebrate differences in background, culture, abilities, and perspectives because diversity drives innovation and creativity. Your voice matters here; it really does And your unique perspective will help us shape the future of small business growth.
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