Billing Operations Manager

No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Position Summary

The Billing Operations Manager ensures accurate billing and invoicing by executing the proactive observability and continuous improvement recommendations of our billing and pricing operations. They utilise data, tools, and automation to guide their recommendations and observability of the current operations. They will collaborate with Product & Engineering Teams, Finance and Vendor Operation Teams to inform strategic roadmap work and provide efficient forensic analysis into the ROI of proactive adjustments to the billing and pricing operations. This role collaborates with Automation and Observability Engineers and with relevant Product Managers to achieve preemptive detection and remediation of potential billing issues in an impactful, scalable, and repeatable way.  They define and report operational performance metrics and prepare plans for continuous improvement.

This role will be based in our office in Makati, Manila, working a night shift (10:00pm - 8:00am). Employees are required to attend the office 5 days/week.

What You'll Do?

As a Billing Operations Manager at Pax8, you'll be the strategic force behind billing accuracy, process efficiency, and proactive issue resolution. You'll:

• Monitor billing performance against OKRs and SLOs, ensuring accuracy and timeliness across all processes.
• Collaborate cross-functionally with Finance, Vendor Ops, Product & Engineering, and Automation teams to drive continuous improvement.
• Lead the creation of automated dashboards and observability tools to detect and resolve billing anomalies before they impact customers.
• Document and optimize end-to-end billing processes, identifying triggers, signals, and opportunities for automation.
• Escalate and resolve billing issues swiftly, while proactively socializing changes that could impact billing operations.
• Use data to craft product enhancement requests that prioritize customer-centric outcomes.
• Deliver regular updates to stakeholders and leadership on billing enhancements, performance metrics, and roadmap alignment.

What You'll Do?

You're a detail-obsessed, data-driven billing expert who thrives in fast-paced, collaborative environments. You bring:

• 5+ years of experience in billing, invoicing, and financial systems.
• Hands-on experience with Stripe, Avalara, QuickBooks, NetSuite, and other financial tools.
• Proficiency in SQL and PowerBI to uncover insights and tell compelling data stories.
• Familiarity with Agile/Scrum methodologies and tools like Jira.
• Deep understanding of SaaS billing models and subscription-based revenue operations.
• Strong analytical and troubleshooting skills with a knack for documentation and communication.
• A self-starter mindset with a bias for action and the ability to work independently.
• Proven ability to collaborate across departments and influence outcomes.
• A customer-first approach and a track record of delivering enhancements that drive measurable results.

Why join Pax8?

Well here are a few points of how we value our greatest assets:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year AND YES, the 2 weeks are available from your first day
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey
• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.

About Us:

Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.

Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
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