Patient Experience Advocate

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱1,200,000 - ₱1,700,000
Job Title: Member Experience Specialist

About Us

We've reimagined rehab with convenient, life-saving therapy remotely.

Our team consists of clinicians, data scientists, mathematicians, and entrepreneurs. We believe technology transforms lives and changes industries.

The Role:

You'll be a vital part of our daily operations, enhancing operational efficiency and expanding access to transformative therapies.

Your Key Responsibilities:

  • Patient Coordination: Schedule appointments, manage records, and coordinate communications effectively.
  • Administrative Support: Assist with call & email management, data entry, and other tasks efficiently.
  • Customer Service: Provide excellent customer service to patients via phone, email, and chat, ensuring a positive experience.
  • Medical Records Management: Maintain patient records in compliance with HIPAA regulations, guaranteeing confidentiality and security.
  • Team Collaboration: Coordinate with providers, technical support, and other team members seamlessly.
  • Technical Support: Assist patients and staff with software issues, resolving problems promptly.

Requirements:

  • Education: A high school diploma or equivalent is required; an Associate's or Bachelor's degree is preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in healthcare, is essential.
  • Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record systems is necessary.
  • Communication: Excellent verbal and written communication skills are crucial for success.
  • Organization: Strong organizational and multitasking abilities, with keen attention to detail, are vital.
  • Customer Service: Demonstrated customer service experience with a patient-centered approach is necessary.
  • Confidentiality: Understanding of HIPAA and patient privacy regulations is essential.
  • Adaptability: Ability to work independently in a remote setting and adapt to changing priorities is required.

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