Patient Support Specialist

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱25,000 - ₱32,000
Job Title

We are seeking a highly skilled and experienced Customer Service Associate to join our Member Experience team.

This is a unique opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer service and support.

  • The ideal candidate will have a proven track record of providing outstanding customer service, resolving issues efficiently, and maintaining a high level of professionalism in a fast-paced environment.
About the Role

This full-time position involves delivering exceptional customer service through multiple channels (phone, email, chat, social media, etc.), actively listening to customers' concerns and requirements, offering suitable solutions or guidance to efficiently resolve their issues and meet their needs.

The role also requires assisting doctors in resolving any technical or customer-related issues that arise during consultations, ensuring a smooth experience for both doctors and customers.

You will provide comprehensive and accurate information regarding our products, medicines, treatments, and services to customers, ensuring they are well-informed.

  • Document customer feedback and maintain records of customer information, issues, and resolutions using appropriate tools and systems.
  • Continuously develop an in-depth understanding of the company's products, services and processes to provide excellent customer service.
  • Collaborate with cross-functional teams to address customer concerns and enhance the overall customer experience.
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of experience in a customer service, operations or healthcare-related role, preferably in a telehealth or healthcare setting.
  • Proven track record of excellent customer service, operations and logistics experience.
  • Professional proficiency in written and spoken English to effectively communicate with team members from different countries.
  • Exceptional problem-solving skills to address technical or customer issues that may arise and find efficient resolutions.
  • Strong customer service orientation with the ability to empathize, listen actively, and provide appropriate solutions to customer inquiries, complaints, and feedback.
  • Attention to detail and accuracy in processing customer orders, verifying information, and maintaining records.
  • Proficiency in using customer service tools and systems, such as CRM software, ticketing systems, and knowledge bases.
  • Ability to work in a fast-paced environment, managing multiple patient interactions simultaneously while maintaining a high level of professionalism and efficiency.
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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