Patient Liaison Specialist

1 week ago

Barcelona, Philippines beBeePatientCare Full time ₱60,000 - ₱95,000

Job Title: Patient Liaison Specialist

Job Description

The Patient Liaison Specialist serves as the primary point of contact between patients and caregivers, ensuring the delivery of high-quality, continuous care. This role requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining strict confidentiality.

The Patient Liaison Specialist collaborates closely with patients, families, caregivers, and internal departments to support optimal patient outcomes. This involves coordinating patient care, monitoring and maintaining care quality, and communicating effectively with patients, families, physicians, and care teams.

Key responsibilities include:

  • Coordinating patient care and schedules to ensure seamless and continuous care.
  • Monitoring and maintaining care quality by completing quality assurance activities and VBP measures.
  • Communicating effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
  • Maintaining accurate and up-to-date documentation for all caregivers and patients in HHA Exchange.

Required Skills and Qualifications


  • Registered Nurse with NY License - USRN NY
  • Must be bilingual in Spanish
  • Minimum of 3 years of case management or related experience
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service skills with empathy and patience, particularly in working with the elderly population
  • Ability to handle difficult or sensitive situations professionally, both in person and over the phone
  • Ability to function effectively in a fast-paced and at times high-pressure environment

Benefits


  • Remote work option with flexibility to work from home
  • Opportunity to collaborate with an international team
  • Competitive industry standards applicable to the state depending on work experience and level of expertise

Essential Requirements


Reliable computer and noise-canceling headset, second monitor for enhanced productivity, and stable internet connection are required.

Backup internet connection is also necessary to ensure uninterrupted service.

We invite you to take the next step and submit your application if you're interested in this opportunity.

Key Responsibilities:
  • Patient Care Coordination:
    • Coordinate patient care and schedules to ensure seamless and continuous care.
    • Monitor and maintain care quality by completing quality assurance activities and VBP measures.
    • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
  • Communication & Documentation:
    • Maintain accurate and up-to-date documentation for all caregivers and patients in HHA Exchange.
    • Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
  • Collaboration & Support:
    • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
    • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.

  • Virtual Patient Liaison

    1 week ago

    Barcelona, Philippines beBeeIntake Full time ₱30,000 - ₱50,000

    We are seeking a dedicated and detail-oriented professional to join our team as a Remote Intake Specialist. The ideal candidate will have excellent communication skills, be fluent in English, and have experience in a customer service, patient intake, or call center role.">Job Title: Remote Intake SpecialistAbout the Role:The primary responsibility of this...

  • Patient Account Liaison

    1 week ago

    Barcelona, Philippines beBeeCustomerService Full time ₱350,000 - ₱550,000

    Healthcare Service CoordinatorWe are seeking a skilled Patient Services Representative to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and have excellent communication skills.This position plays a vital role in ensuring that patients receive timely and accurate information regarding their accounts. The...

  • Patient Journey Guide

    1 week ago

    Barcelona, Philippines beBeeCare Full time ₱80,000 - ₱150,000

    Job Title: Patient Journey GuideLocation: Remote, working EST hoursJob Type: Contractor, Full-timeAbout the Role:We are seeking a detail-oriented Patient Journey Guide to provide empathetic support and navigation through complex healthcare journeys.Main Responsibilities:1. Patient Support & CoordinationAct as the primary point of contact for patients,...

  • Medical Claims Liaison

    1 week ago

    Barcelona, Philippines beBeeCase Full time $60,000 - $80,000

    Medical Case Coordinator Job DescriptionThe Medical Case Coordinator role serves as the primary liaison between patients, attorneys, and medical providers following auto-related personal injury accidents.Key Responsibilities:Serve as the primary point of contact for med-legal cases, including personal injury (PI), workers' compensation, auto-accident, and...

  • Remote Patient Communication Specialist

    1 week ago

    Barcelona, Philippines beBeeIntake Full time ₱45,300 - ₱57,800

    Job SummaryWe are seeking a highly skilled and compassionate Remote Intake Specialist to join our team. This role requires exceptional communication skills, empathy, and the ability to multitask in a fast-paced environment.The ideal candidate will have experience working in customer service, patient intake, or call center roles, with a strong focus on...

  • Patient Care Specialist

    1 week ago

    Barcelona, Philippines beBeeCare Full time ₱360,000 - ₱480,000

    Job OverviewThis role involves coordinating patient care in a remote setting, requiring strong organizational skills and excellent communication abilities.Key responsibilities include answering incoming calls, making outbound calls to patients for appointment reminders, and responding to patient text messages and emails with accurate and timely...

  • Patient Experience Advocate

    1 week ago

    Barcelona, Philippines beBeeGrowthEnrollmentSpecialist Full time ₱40,000 - ₱50,000

    About UsWe are building the world's first patient-centered virtual heart clinic.Our Mission StatementTo revolutionize patient lives and fundamentally change entrenched industries by applying technology and data ethically and compassionately.We are a team of clinicians, mathematicians, entrepreneurs, and engineers who share a united belief in our mission.We...

  • Senior Patient Insurance Coverage Coordinator

    1 week ago

    Barcelona, Philippines beBeeInsurance Full time ₱13,500

    Job OverviewWe are seeking an experienced professional to join our team as an Insurance Verification Specialist. This role is responsible for verifying patient insurance coverage and ensuring accuracy and eligibility for proposed healthcare services.

  • Career Opportunity

    1 week ago

    Barcelona, Philippines beBeeCustomerService Full time ₱45,300 - ₱62,100

    About UsWe're seeking a skilled Customer Service Liaison to join our dynamic team!Job SummaryAs a Customer Service Liaison, you will be the primary point of contact for our clients, providing exceptional support and assistance in a fast-paced environment.Key Responsibilities:Manage client interactions via video calls, chats, and phone callsRoute clients to...

  • Financial Services Liaison

    1 week ago

    Barcelona, Philippines beBeePatient Full time ₱30,000 - ₱40,000

    Job OpportunityAs a patient financial outreach representative, you will play a critical role in ensuring patients receive clear financial information prior to appointments.Key ResponsibilitiesContact patients to review co-pays, balances, and payment options.Explain billing statements and assist with setting up payment plans as needed.Maintain accurate...