Patient Journey Guide

1 week ago

Barcelona, Philippines beBeeCare Full time ₱80,000 - ₱150,000
Job Title: Patient Journey Guide

Location: Remote, working EST hours

Job Type: Contractor, Full-time

About the Role:

We are seeking a detail-oriented Patient Journey Guide to provide empathetic support and navigation through complex healthcare journeys.

Main Responsibilities:1. Patient Support & Coordination
  • Act as the primary point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  • Respond to patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Collaborate with healthcare providers and specialists to deliver seamless patient experiences.
2. Care Navigation & Education
  • Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
  • Educate patients on available services, preventative care, and next steps.
  • Facilitate referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
3. Emotional Support & Advocacy
  • Provide compassionate listening and emotional support to patients managing complex medical issues.
  • Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.
4. Data & Documentation
  • Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
  • Track and report patient outcomes to identify opportunities for workflow improvements.
5. Process Improvement & Collaboration
  • Offer feedback to internal teams on patient needs and operational enhancements.
  • Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.
Requirements:
  • Excellent written and verbal communication skills in English (neutral accent preferred)
  • 2+ years of experience in customer service, healthcare support, or care navigation roles
  • Strong understanding of the healthcare system and patient care processes
  • Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
  • Strong attention to detail with the ability to manage multi-step patient processes efficiently
  • Compassionate, patient-centered approach with emotional resilience in fast-paced situations

Generous Benefits: Ample paid time off, HMO coverage after 3 months, direct mentorship, learning & development opportunities, and global networking possibilities.

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