Technical Support Advocate Role

1 day ago

Calamba, Calabarzon, Philippines beBeeTechnical Full time ₱4,500 - ₱7,000
Client Experience Specialist

This role provides technical support to customers, partners, and colleagues in a fast-paced environment. A successful Client Experience Specialist operates efficiently, maintains composure, exhibits professionalism, understands services and team needs, and delivers exceptional client satisfaction.

The key responsibilities include:

  • Installing, modifying, and repairing computer hardware and software systems.
  • Resolving tickets and troubleshooting technical and process issues to maintain productivity.
  • Maintaining system functionality by testing computer components.
  • Designing and implementing networks.
  • Consulting with users to determine hardware and software needs.
  • Maximizing computer systems capabilities by studying technical applications and making recommendations.
  • Testing compatibility of new programs with existing ones.
  • Gathering data to identify and evaluate technical purchasing options.
  • Confirming program objectives and specifications by testing new programs.
  • Evaluating vendor-supplied software by studying user objectives and testing software compatibility.
  • Installing software and necessary applications for workflow.
  • Training users on new software.
  • Maintaining system capability by testing computer components.
  • Carrying out software, network, and database performance tuning.
  • Documenting hardware and software updates.
  • Staying up-to-date on technical advancements.
  • Preparing reference material for users.
  • Supporting other team members to ensure program success.
Key Qualifications

We seek candidates who are curious, authentic, and analytical, with a passion for client satisfaction. The ideal candidate will have:

  • 2 years of technical support experience, preferably via email and chat.
  • Experience in providing technical support, including installing and uninstalling apps.
  • General knowledge of web-based and mobile apps.
  • Metrics-driven and proven ability to handle high volumes of customer interactions.
  • Strong conflict resolution skills and an even temperament.
  • Native or near-native written and spoken English.
  • Ability to understand and convey tone via written communications.
  • Creative problem-solving skills.
  • Impeccable judgment and loads of empathy.
  • Proactive attitude and ability to work with limited supervision.

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